Customer Success Associate Manager
1 week ago
Role Overview: This position offers flexibility in location, with a preference for candidates who can regularly commute to our NYC office.
Cutover's Collaborative Automation SaaS platform empowers enterprises to manage complexity, enhance workflow, and improve visibility. Our automated runbooks connect teams, technologies, and systems, boosting efficiency and minimizing risks in IT disaster recovery, cloud migration, release management, and technology implementation. Trusted by leading institutions, including major US banks and top global investment banks, Cutover is at the forefront of innovation.
We are eager to expand our Customer Success team with dynamic and growth-oriented professionals. From onboarding to continuous engagement, our Customer Success Managers guide clients throughout their journey, helping them realize the full potential of our platform and services. Our focus is on driving Monthly Active User ("MAU") growth within key accounts while ensuring overall account health through a data-driven approach to unlock value and proactively address challenges. Our Customer Success Managers embody energy, creativity, and a strong sense of product advocacy in their daily responsibilities. We strive to understand our customers' strategies, visions, and objectives, acting as trusted advisors to recommend solutions that enable them to harness the full capabilities of the Cutover platform.
Key Qualifications:
- 1-3 years of experience in a customer-facing role, preferably with Enterprise SaaS solutions in Customer Success, Account Management, or Delivery.
- An entrepreneurial mindset with a high tolerance for ambiguity and complexity, able to operate efficiently with limited resources and identify internal process improvements.
- Technical proficiency, with a willingness to learn the tools and technologies utilized by modern SaaS Customer Success professionals, along with a desire to develop a deep understanding of the Cutover platform.
- A balanced approach to Customer Success, focusing on maximizing Cutover license usage and value realization while collaborating with Sales & Account Management to identify new opportunities and mitigate churn risk.
- Strong credibility and comfort in navigating enterprise organizations, eager to build trusting relationships across the customer spectrum, from end-users to senior executives.
- Adept at conducting meaningful, data-informed Business Review processes with Enterprise clients, while also capable of developing detailed success plans and high-level change management strategies.
- A passionate advocate for customers, able to synthesize client feedback and communicate it effectively to internal teams (product, engineering, UX, etc.), striving to be a thought leader in best practices for product usage.
- We offer Share Options as part of our compensation package.
- 20 days of PTO per year + public holidays, and we encourage you to utilize them.
- 3 volunteer days for charitable or voluntary activities of your choice.
- A comprehensive private health insurance package.
- 401k contribution plan.
- Work from home stipends.
- A personal learning and development budget through Learnerbly, supporting your quest for knowledge.
- For those considering starting or expanding their families, we offer a globally consistent parental leave policy.
- Employee Referral Scheme.
- We prioritize mental health, offering access to multiple mental health initiatives, including subsidized therapy sessions and subscriptions to leading wellbeing platforms.
- All the company swag you could need.
The final offer may vary based on experience and skill set. If there is a misalignment on salary, we are still interested in understanding if there are more suitable opportunities within Cutover.
Diversity Statement - Empowering Our Teams
We encourage our team to bring their authentic selves to work, fostering strong workplace relationships and a genuine sense of community.
If you find this role appealing, we invite you to explore it further. We recognize that talent exists in various forms and that some demographic groups may be more inclined to apply for a challenging role than others. We are open to diverse perspectives and professional backgrounds to keep Cutover's culture evolving and to ensure continuous learning.
Cutover is an Equal Opportunity Employer, committed to maintaining an equitable hiring process. All applicants are considered without regard to race, ethnicity, national origin, religion, sex, gender identity, sexual orientation, age, mental or physical disability, marital status, protected veteran or parental status.
-
Customer Success Associate
1 day ago
New York, New York, United States S&P Global Full timeAbout the Role:We are seeking a highly motivated and experienced Customer Success Associate to join our dynamic global team. As a key member of our Customer Success Team, you will be responsible for delivering a successful customer journey and touch points that create long-term client engagement, driving product adoption, retention, user/usage growth, and...
-
Customer Success Associate
20 hours ago
New York, New York, United States S&P Global Full timeAbout the Role:Job Summary: We are seeking a highly motivated and experienced Customer Success Associate to join our dynamic global team. As a key member of our Customer Success Team, you will be responsible for delivering a successful customer journey and touch points that create long-term client engagement, driving product adoption, retention, user/usage...
-
Customer Success Associate Manager
1 week ago
New York, New York, United States Cutover Full timeAbout UsAt Cutover, we believe in fostering an inclusive workplace that empowers every individual. Our core values of empathy, curiosity, kindness, and self-expression guide us in enabling others to thrive.Position Overview: This role offers flexibility in location, with a preference for candidates who can visit our NYC office weekly.Cutover's Collaborative...
-
Customer Success Associate Manager
1 week ago
New York, New York, United States Cutover Full timeAbout UsAt Cutover, we believe in fostering an inclusive work environment that empowers individuals. Our culture is built on empathy, curiosity, kindness, and self-expression.Location Flexibility: This position offers flexibility in terms of location, with a preference for candidates who can commute to our NYC office on a weekly basis.Our Platform: Cutover's...
-
Customer Success Manager
1 month ago
New York, New York, United States Blue Orange Digital Full timeCompany Overview:Blue Orange Digital is a cloud-based data transformation and predictive analytics development firm with offices in NYC and Washington, DC. From startups to Fortune 500s, we help companies make sense of their business challenges by applying modern data analytics techniques, visualizations, and AI/ML. Founded by engineers, we love passionate...
-
Customer Success Manager
23 hours ago
New York, New York, United States Integral Ad Science Full timeAbout the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Integral Ad Science. As a key member of our Customer Success team, you will be responsible for driving satisfaction, retention, adoption, and revenue growth across our partners.Key ResponsibilitiesClient Relationship Management: Manage client...
-
Customer Success Manager
2 months ago
New York, New York, United States CreatorIQ Full timeCustomer Success ManagerAs a Customer Success Manager, you will serve as the primary liaison with a diverse portfolio of high-value customers, helping them set and achieve their influencer marketing goals using CreatorIQ software and services. You'll build personal relationships with multiple stakeholders, earning their trust and respect through your...
-
Customer Success Associate
2 weeks ago
New York, New York, United States Govwell Full timeAbout GovWell At GovWell, we believe that effective governance is a right for all citizens. Our mission is to modernize the outdated software that supports government services, ensuring that it meets the needs of today's communities. Since our inception, we have partnered with various government agencies across multiple states, positively impacting over...
-
Customer Success Manager
3 days ago
New York, New York, United States Pinwheel Full timeJob Description**About Pinwheel**Pinwheel is a leading provider of frictionless account activation solutions for banks and financial institutions. Our innovative platform enables seamless direct deposit switching, earned wage access, income & employment verification, and the development of new financial products.**Job Summary**We are seeking a highly...
-
Customer Success Manager
2 months ago
New York, New York, United States Recharge Payments Full timeOverviewThe Customer Success Department at Recharge is looking for a New York City-area Customer Success Manager who is driven, resourceful, and will use their consultative, critical thinking, and people skills to support our Recharge Merchant customers. The Customer Success team is critical to the success of our business, and by working with a portfolio of...
-
Customer Success Manager
1 month ago
New York, New York, United States CreatorIQ Full timeCreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New WaveTM: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub. We operate in a flexible...
-
Customer Success Manager
3 days ago
New York, New York, United States Gan Integrity Full timeJob DescriptionJob Summary:We are seeking a highly skilled and experienced Customer Success Manager to join our team at Gan Integrity. As a key member of our sales team, you will be responsible for driving revenue growth and customer satisfaction through strategic account management and relationship-building.Key Responsibilities:Commercial Relationship...
-
Customer Success Manager
2 months ago
New York, New York, United States Zowie Full timeAbout Zowie:Zowie brings speed and empathy to customer interactions. Our platform automates responses to repetitive questions around return policy, order status, etc. (even 70%+), and makes customer service agents 1.5x more productive, so they can then proactively turn website visitors into paying customers. We believe that buying online can and should feel...
-
Customer Success Associate
2 weeks ago
New York, New York, United States Govwell Full timeAbout GovWell At GovWell, we believe that effective governance is a right for all citizens. Our mission is to revolutionize the outdated software that underpins government services, bringing it into the modern age. Since our inception, we have collaborated with government entities across multiple states, positively impacting over 200,000 residents. With a...
-
Customer Success Manager
2 months ago
New York, New York, United States tapwage Full timeHere at Syndigo, we're enabling our clients to deliver better eCommerce experiences. We've mastered the right data, right now. From creation to sale, that's the value our partners get from us - a holistic, truly differentiated end-to-end solution that closes the loop while increasing sales.Basically, we're the accurate data behind how people feel when they...
-
Customer Success Manager, Health Plans
10 hours ago
New York, New York, United States Stellar Health Full timeAbout the RoleAt Stellar Health, we're dedicated to helping primary care providers put patient health first. As a Senior Customer Success Associate, you'll play a critical role in ensuring the success of our customers, including health plans and risk-bearing entities.Key ResponsibilitiesCustomer Relationship Management: Develop and execute customer success...
-
Customer Success Manager
2 months ago
New York, New York, United States Memfault Full timeAs a Customer Success Manager at Memfault, you will be responsible for the ongoing relationships with our customers to ensure we retain and grow their use of our platform and the corresponding recurring revenue. You will focus on revenue retention, driving product adoption, measuring success, and advocating for their needs. You have a bias for action and...
-
Customer Success Manager
3 days ago
New York, New York, United States Cedato Technologies Ltd Full timeAbout Us:Cedato Technologies Ltd is a leading independent video advertising delivery and yield optimization platform, helping publishers and ad platforms maximize revenue, supply, and results. We provide a suite of video solutions that streamline video ad delivery across any screen and platform, automatically and algorithmically optimizing yield and...
-
Customer Success Manager
2 months ago
New York, New York, United States Frontify Full timeYour new companyA lot has changed at Frontify over the last decade, but people continue to be at the heart of our vision. Every day, we empower thousands of brand builders worldwide — including teams at Lufthansa, KIA, Vodafone, and Uber — to create brands that have an impact. Our more than 300 employees collaborate and engage in and around our...
-
Customer Success Manager
24 hours ago
New York, New York, United States Checkmate Services Full timeAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Checkmate Services. As a key member of our organization, you will play a critical role in driving customer retention and growth.Key ResponsibilitiesDevelop a Deep Understanding of Our Products and ServicesDevelop a comprehensive understanding of our products and...
