Order Fulfillment Coordinator

2 days ago


Houston, Texas, United States VRC TECHNOLOGIES, INC. Full time
Job Summary

VRC Technologies, Inc. is seeking a highly skilled Order Fulfillment Specialist to manage and execute the Order Fulfillment process according to Customer Service Level Agreements. The ideal candidate will have experience in Order Fulfillment, Procurement, and Logistics, with a strong focus on customer service and communication.

Key Responsibilities
  • Process customer orders through the ERP system and send order acknowledgment and confirmation within 24 hours.
  • Oversee the order tracking process and ensure orders are processed in accordance with Customer Service Level Agreements.
  • Align order requirements and delivery dates with Production Scheduler and Carriers to meet order requirements.
  • Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
  • Ensure proper paperwork is sent to Customers prior delivery and update Order Master in a daily basis.
  • Attend and contribute to production meetings daily.
  • Service Level Agreements Metrics Management.
Requirements
  • High School diploma or 3-5 years of experience in Order Fulfillment (Customer Service), Procurement, and/or Logistics.
  • B.A. / B.S. Degree Preferred.
  • APICS certification a plus.
  • Microsoft Excel - Advanced.
  • QuickBooks or any ERP experience a plus.
  • MS Power BI experience a plus.
  • Personable a must - customer engagement is required.


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