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Order Processing Specialist

1 month ago

Houston, Texas, United States AmeriTech Staffing, Inc. Full time
Job Description

We are seeking a highly organized and detail-oriented Order Processing Specialist to join our team at AmeriTech Staffing, Inc. In this role, you will be responsible for accurately processing orders and delivering exceptional support to our clients through various communication channels.

Key Responsibilities:

  • Process orders efficiently and accurately, ensuring timely delivery.
  • Engage with clients via phone and email to address inquiries and provide solutions.
  • Maintain professionalism and empathy while listening to customer concerns.
  • Document interactions and order details accurately in databases.
  • Collaborate with sales, operations, and logistics for seamless customer experiences.
  • Seek process improvements and contribute to customer service policies.
  • Stay updated on product knowledge and industry trends.
  • Multitask and follow up on pending orders promptly.
  • Coordinate with vendors to ensure accurate order fulfillment.
  • Keep informed about software updates.

Requirements:

  • Advanced understanding of MS Office and MS Teams/Zoom.
  • Preferred experience with CRM systems (e.g., Podio, Zendesk, HubSpot, Salesforce).
  • Basic algebra and geometry skills to calculate figures such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
  • Strong communication skills, both verbal and written.
  • Excellent organizational and multitasking abilities.
  • Ability to work collaboratively in a team environment.
  • Customer-focused mindset with a commitment to service excellence.

Benefits:

  • Health Insurance