Implementation Project Manager I

12 hours ago

Denver, Colorado, United States Nelnet Full time
Job Title: Implementation Project Manager I

Nelnet Business Services (NBS) is a leading provider of payment technology, education services, and learning management solutions to education and faith-based organizations. As a Nelnet company, we offer a unique culture of service and a focus on creativity and innovative solutions that empower our customer communities to thrive.

Job Summary:

The Implementation Project Manager I is responsible for providing assistance for multiple projects and related activities that are typically multi-departmental and regulatory, operational or strategic in scope. This role will assist with partner implementations, clarify and define project requirements, and deliver projects within necessary and agreed-upon timelines.

Key Responsibilities:
  • Assist with partner implementations and provide project management support
  • Clarify and define project requirements and deliver projects within timelines
  • Develop working knowledge of project development process and work with internal managers and supervisors
  • Utilize big picture analysis to identify efficiencies, opportunities, and strategies to increase departmental scope, customer base, and/or expansion of product set
  • Assist management staff to organize tasks, time, resources, and people to create a project where all elements come together to repeatedly produce an end result
  • Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments
  • Document all communications, actions plans, processes, issues, and problems thoroughly and professionally
  • Assist in coordinating, leading, and attending project meetings and other meetings as requested
  • Conduct requirements review and configure system setup as needed
  • Conduct online training with institutions, instructing them on all aspects of the products they are implementing
  • Assist in creating and implementing efficiencies in processes as identified during projects or process reviews
  • Assist in developing workflow, processes, and procedures for new products or services
  • Assist in preparing internal and customer-facing documentation such as user guides, training manuals, and communication templates
Requirements:
  • Bachelor's Degree in related field and/or commensurate experience
  • 2-4 years of experience in a system analyst and/or software implementation role
  • Project management experience a plus
  • Experience preferred with SQL, HTML, XML
  • Experience with Microsoft Office (Word, Excel, PowerPoint, Project)
Competencies:
  • Excellent organizational skills
  • Attention to detail with high quality standards
  • Ability to handle stressful situations and effectively work under pressure and timelines
  • Excellent interpersonal and verbal communication skills (in person, email, and by phone)
  • Excellent written communication skills - Ability to build consensus and cooperation
  • Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude
  • High standards for productivity using effective organization, time management, and prioritization skills
  • Demonstrated flexibility to respond to changing situations and meet current company needs and job demands
  • Self-motivated with the ability to work independently, as well as to work cooperatively as part of a team
  • Positive with a can-do attitude
  • The ability to follow projects through to successful completion
  • Ability to maintain a good working relationship with peers and internal contacts
Benefits:

Nelnet offers a comprehensive benefits package, including medical, dental, vision, HSA, and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program.

Nelnet is an Equal Opportunity Employer and complies with Executive Order 11246. We take affirmative action to ensure that qualified applicants are employed and that employees are treated during employment without regard to race, color, religion/creed, national origin, gender, or sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by Federal or State law or local ordinance.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or corporaterecruiting@nelnet.net.

Nelnet is a Drug Free and Tobacco Free Workplace.

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