Technical Implementation Manager

1 week ago

Denver, Colorado, United States Kaseware, Inc. Full time
About the Role

We are seeking a highly skilled Technical Implementation Manager to join our team at Kaseware, Inc. in the Denver metro area. As a Technical Implementation Manager, you will play a critical role in the implementation of complex systems and solutions to support organizational objectives.

Key Responsibilities
  • Develop processes and procedures to meet customer use cases and requirements
  • Implement complex systems and solutions in support of organizational objectives
  • Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
  • Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
  • Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
  • Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
  • Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
  • Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
  • Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
  • Engage with executive stakeholders and participate in steering committees
  • Liaise between technical and non-technical teams to translate operational needs into technical solutions
Requirements
  • Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development
  • Extensive leadership experience and strong teaming abilities
  • Excellent problem-solving skills
  • Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
  • Full understanding of software development lifecycle and best practices
  • Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
Preferred Qualifications
  • Job experience in public safety, law enforcement, CAD, and/or RMS
About Kaseware, Inc.

Kaseware, Inc. is a dynamic start-up company located in the Denver metro area. We build state-of-the-art software for law enforcement and corporate security customers. We serve those that serve our communities and make our world safer.

Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.

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