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Customer Engagement Manager
2 months ago
About Crane Venture Partners:
At Crane Venture Partners, we are dedicated to shaping the future of AI by enhancing data quality. The most significant challenge faced by AI companies today is not as glamorous as it may seem; it revolves around the quality of training data. The success of any AI application hinges on this critical step, which is often the most expensive and time-consuming for teams aiming to bring their products to market.
Our team, composed of former computer scientists, physicists, and quantitative analysts, has experienced firsthand how the absence of effective tools for preparing quality training data can hinder AI development. The current landscape of AI resembles the early days of computing and the internet, where the potential of the technology is evident, yet the surrounding tools and processes remain rudimentary, obstructing the emergence of the next generation of applications. This realization is what led us to establish Crane Venture Partners.
We are a dynamic and ambitious team, currently numbering 53, operating at the forefront of computer vision and deep learning. We are supported by leading investors, including CRV and Y Combinator, as well as industry veterans like Luc Vincent, former VP of AI at Meta, and other prominent figures in the Bay Area AI scene. As one of the fastest-growing companies in our field, we consistently receive accolades as the top tool in the market from our clients. We have significant plans for the future and are seeking a talented Customer Success Manager to join our growing team.
The Role:This position presents a unique opportunity for a driven and versatile individual to contribute to the development of our Customer Success function and make a substantial impact within a rapidly growing organization. As a Customer Success Manager, you will collaborate with our clients to create leading AI applications across various sectors, including retail, insurance, and healthcare. You will also work closely with the broader Growth and Engineering teams, as well as the co-founders, to influence Crane's strategic direction and assist in managing our expanding customer base. The ideal candidate is a high achiever who is ready to work diligently, take initiative, and manage innovative companies that are adopting computer vision technologies. This role promises to be an exciting journey.
About You:- You possess exceptional communication skills, both written and verbal; you are comfortable leading discussions with executives from Fortune 500 companies, founders of emerging startups, or lead ML engineers from research institutions.
- You are organized and structured, with an innate ability to prioritize your tasks effectively.
- You aspire to grow within Crane Venture Partners. You may aim to become a leading expert in customer success, solutions engineering, or account management, and you seek a company that offers growth and learning opportunities to help you become a future leader.
- You are ambitious and eager to advance more quickly than in a typical career path, willing to take on any necessary tasks.
- You have an entrepreneurial spirit and wish to contribute to building a successful business.
- You are intelligent and can navigate technical complexities while remaining focused on achieving desired outcomes.
- You have consistently excelled in your previous endeavors, whether in academics, business, sports, or within a customer service/sales/engineering team.
Preferred qualifications include over two years of experience in a customer-facing role, with a track record of retaining and expanding both high and low-touch accounts. Even if you lack B2B/SaaS customer success experience, you may have excelled in a challenging field that showcases your determination and ability to meet ambitious targets. For instance, you might be transitioning from a demanding sector such as banking or consulting, seeking to embark on this journey of business development.
What We Offer:- Competitive salary, commission, and equity in a rapidly growing business on the verge of our Series B funding.
- A strong in-person culture, with most of our team working in the office several days a week.
- Opportunities for growth in various directions; our team has expanded from 12 to 53 in just a year, and we anticipate rapid growth over the next 24 months, providing ample opportunities for advancement.
- Generous paid time off and public holidays.
Crane Venture Partners presents a unique opportunity to be part of a startup with a clear mission and vision. You will have the chance to explore and develop enterprise AI use cases across diverse industry sectors, including healthcare, surveillance, retail, and agriculture.
Our work is at the cutting edge of computer vision and deep learning, addressing unsolved challenges within these fields.
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