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Technical Support Specialist

2 months ago

Henderson, Nevada, United States Findlay Automotive Group Full time
Job Overview

Position: IT Help Desk

Company: Findlay Automotive Group

About Us:
Findlay Automotive Group is a leading automotive organization in the Southwest U.S., dedicated to delivering exceptional service and support. We are on the lookout for skilled individuals to join our team and contribute to our ongoing success in a collaborative environment.

What We Provide:

  • A nurturing and encouraging workplace
  • Comprehensive health benefits including medical, dental, and vision
  • 401k & Roth 401k plans with employer contributions
  • Paid time off including vacation, sick leave, and bereavement leave

Key Responsibilities:

  • Deliver entry-level IT support by managing calls and resolving technical challenges
  • Utilize a ticketing system to organize tasks and maintain workflow efficiency
  • Manage phone extension assignments as required
  • Set up and troubleshoot printers, scanners, and other peripherals
  • Work closely with Payroll for onboarding and transitions
  • Assist users with password resets and access issues
  • Administer Active Directory and Microsoft Exchange environments
  • Support the enforcement of IT security protocols to safeguard company resources
  • Monitor resource utilization and develop strategies for performance enhancement

Customer Engagement:

  • Consistently aim to improve the customer service experience by engaging with clients and sharing knowledge
  • Take responsibility for customer inquiries, ensuring thorough and efficient resolutions
  • Follow customer service standards as established by management
  • Provide outstanding customer service in all interactions, whether in person, over the phone, or in writing
  • Maintain a professional demeanor to positively represent the IT department

Qualifications:

  • Strong multitasking abilities and effective prioritization skills
  • Excellent communication skills with a friendly and professional demeanor
  • Willingness to learn and adapt to emerging technologies
  • Familiarity with Microsoft Office 365, SharePoint, and Intune
  • Basic PC troubleshooting skills and knowledge of data and voice cabling
  • Experience with Active Directory and Microsoft Exchange is advantageous

Performance Standards:

  • Complete tasks accurately, thoroughly, and promptly
  • Exhibit urgency when addressing critical systems
  • Meet and exceed individual performance goals set by the IT Manager
  • Adhere to timelines and ensure efficient project completion

Application Process:
Interested candidates are encouraged to submit their resume detailing their qualifications and experience. We look forward to welcoming a valuable addition to our IT team.