Customer Experience Director
3 days ago
About The Dog Academy:
We're a pioneering pet care company that's revolutionizing the industry with a customer-centric approach. Our mission is to deliver world-class experiences that exceed our customers' expectations.
About the Role:
In this key position, you'll lead a team of receptionists to ensure every customer interaction is exceptional. Your primary focus will be on driving sales and customer retention through outstanding service, while embodying the face of our brand and contributing to our company's growth.
Key Responsibilities:
- Develop and implement strategies to enhance customer satisfaction and loyalty
- Collaborate with the team to achieve sales targets and improve customer retention rates
- Represent The Dog Academy in a professional and positive manner, fostering strong relationships with customers and stakeholders
Requirements:
- Proven experience in customer-facing roles, with a track record of delivering exceptional service
- Strong leadership skills, with the ability to motivate and guide a team
- Excellent communication and interpersonal skills, with a passion for building relationships
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