Customer Experience Director

2 weeks ago


Katy, Texas, United States The Dog Academy Full time

About The Dog Academy:

We're a pet care company that's changing the game with our focus on customer experience and staff success. As a Customer Experience Manager, you'll be part of a team that's passionate about delivering top-notch service and building strong relationships with our customers.

Key Responsibilities:

  • Lead a team of receptionists to ensure every customer has an exceptional experience
  • Drive sales and customer retention through outstanding service and relationship-building
  • Be the face of our brand and a key player in our company's growth and development

What We're Looking For:

  • A natural leader who thrives in a fast-paced, customer-centric environment
  • Someone who's energetic, positive, and passionate about people and delivering a fulfilling customer experience
  • Experience in roles that involve building relationships and upselling services


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