Customer Service Representative
4 weeks ago
The Customer Service Representative will be responsible for delivering exceptional member experiences by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.
Key Responsibilities- Front Desk Operations: Greet members, prospective members, and guests, providing exceptional customer service. Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Member Support: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Customer service background preferred.
- Basic Computer Proficiency: Basic computer proficiency required.
- Fitness Passion: A passion for fitness and health.
- Positive Attitude: Upbeat and positive attitude required.
- Punctuality and Reliability: Punctuality and reliability are a must.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Lifting: Must be able to occasionally lift up to 50lbs.
Planet Fitness is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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