Patient Services Director
1 month ago
As a key member of our team, you will be responsible for ensuring the highest level of food quality, safety, and service for our patients. Your leadership skills will be essential in fostering a culture of excellence, delivering exceptional care and service to every patient, every time.
Key Responsibilities:
- Provide leadership that supports a team environment that fosters morale, passion, quality, and respect
- Lead and manage team member recruiting, training, and development
- Perform daily inspections and assessments, and coach and counsel team members
- Provide education to patients, families, nursing, food service, and other facility staff on nutritional needs
- Coordinate and evaluate food service standards to ensure patient satisfaction and nourishment
- Take action and provide excellent customer service to correct any issues that occur
- Implement, manage, and maintain the patient ambassador program for high-quality service
- Collaborate with department, facility, and company leadership to achieve goals
Requirements:
- Experience managing a team and in customer service
- Computer experience with word processing, spreadsheets, and various software
- Must be willing to relocate for promotion opportunities
What We Offer:
- Paid time off (vacation and sick)
- Medical, dental, and vision insurance
- 401(k) with employer match
- Employee assistance program (EAP)
- Employee resource groups (ERGs)
- Career development and ongoing training
Important to Know:
- Many healthcare facilities require employees to be fully vaccinated against COVID-19 or have an approved exemption in place.
- Veterans and candidates with military experience are encouraged to apply.
- HHS is an Equal Employment Opportunity Employer committed to workplace diversity and inclusion.
About HHS:
HHS is a private, family-owned business dedicated to caring for its team members and providing honest, quality-driven customer service. Founded in 1975 as Hospital Housekeeping Systems, today HHS provides services including housekeeping, food, and facility management to nearly 1,000 customers across six industries.
We are growing rapidly and seeking motivated leaders to join us for the next stage of our journey. We support and encourage growth from within and believe that we have countless future leaders in our organization who are waiting for their next opportunity. Our Diversity, Equity, and Inclusion (DEI) Team supports a work environment where individuals of all backgrounds are heard, respected, and encouraged to grow.
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