Customer Service Representative
3 weeks ago
At Planet Fitness, we're dedicated to creating a positive member experience. As a Member Services Representative, you'll play a key role in delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities:- Greet and Assist: Greet members, prospective members, and guests, providing a friendly and welcoming atmosphere.
- Front Desk Operations: Handle all front desk activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Account Management: Assist with updating member accounts and responding to member questions and concerns in a timely and professional manner.
- Club Maintenance: Help maintain the neatness and cleanliness of the club, ensuring a safe and healthy environment for our members.
- Customer Service Background: Previous customer service experience is preferred.
- Basic Computer Proficiency: Basic computer skills are required for this role.
- Passion for Fitness: A passion for fitness and health is essential for this position.
- Positive Attitude: An upbeat and positive attitude is necessary for delivering exceptional customer service.
- Punctuality and Reliability: Punctuality and reliability are must-haves for this role.
We're an equal opportunity employer and welcome applications from all qualified candidates. If you're passionate about delivering exceptional customer service and have a passion for fitness, we encourage you to apply for this exciting opportunity.
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