Travel Club Coordinator
2 days ago
Job Summary
We are seeking a highly organized and customer-focused individual to join our team as a Travel Club Coordinator at Prosperity Bank. As a key member of our Travel Club team, you will be responsible for coordinating activities and travels for our valued account holders.
Key Responsibilities
- Distribute quarterly newsletters to keep our account holders informed about upcoming events and travel opportunities.
- Host monthly events that cater to the interests of our senior travelers, including social gatherings, outings, and educational seminars.
- Take event reservations and payments, ensuring seamless execution of our travel programs.
- Maintain accurate liability release forms for all travelers, guaranteeing compliance with regulatory requirements.
- Provide exceptional customer service, assisting our account holders with business transactions and addressing their concerns in a timely manner.
- Build strong relationships with our account holders, fostering a sense of community and loyalty within our Travel Club.
- Collaborate with our Area Sales Development, Area Managers, and Area Executives to promote our Travel Club membership in supported areas.
- Open, revise, and close accounts for our Travel Club customers, ensuring accurate and efficient account management.
- Represent Prosperity Bank as a Travel Club bank representative on trips, providing exceptional service and ensuring a positive experience for our account holders.
- Ensure all reporting is completed accurately and on time, providing valuable insights to inform our business decisions.
- Follow established Travel Club procedures, working within defined guidelines to ensure consistency and quality in our operations.
Requirements
To be successful in this role, you will need:
- A high school graduate or equivalent.
- One to two years of office experience, preferably in sales and customer service.
- Excellent computer skills, including proficiency in Word and Excel.
- Knowledge of senior travelers and activities, with a creative approach to event planning.
- Strong organizational skills, with the ability to multitask and prioritize tasks effectively.
- A willingness to take overnight and extended trips, as required.
Work Schedule
Monday - Friday: 8:00AM - 5:00PM (After hours/travel hours)
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