Spa Guest Service Coordinator

3 weeks ago


Houston, Texas, United States Houston Housing Authority Full time

Job Title: Spa Guest Service Coordinator

Job Summary: We are seeking a highly skilled and experienced Spa Guest Service Coordinator to join our team at The Houstonian Hotel, Club & Spa. As a Spa Guest Service Coordinator, you will be responsible for providing exceptional customer service to our guests, ensuring their satisfaction and comfort throughout their spa experience.

Key Responsibilities:

  • Welcoming guests and assisting them with their spa experience
  • Performing hair shampoo services in a professional and efficient manner
  • Directing all efforts toward guest satisfaction, the achievement and maintenance of Trellis Spa standards, and profit maximization
  • Adhering to all standard policies and procedures, as well as Texas Cosmetology laws
  • Maintaining a cooperative, team-like attitude in working with management and fellow associates

Requirements:

  • Must speak fluent English
  • Prior spa experience is ideal, prior experience in a customer-oriented atmosphere, preferably a hospitality field
  • Must be a certified and licensed shampoo technician in the State of Texas
  • Must have previous experience
  • Must be able to deal with people in a professional manner under pressure
  • Must be flexible in work scheduling
  • Must be able to perform some strenuous physical labor (lifting boxes and laundry)

Working Conditions:

The Spa functions 12-16 hours per day, 7 days a week, 365 days per year. All employees must realize this fact and be aware that at times it may be necessary to change an associate from their usual shift as business needs change.

What We Offer:

The Houstonian Hotel, Club & Spa is an Equal Opportunity Employer. We are committed to creating an inclusive and diverse workplace where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by law.


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