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Registration and Event Management Specialist

2 months ago

Washington, Washington, D.C., United States Association of Governing Boards of Universities and Colleges (AGB) Full time
About the Role

The Association of Governing Boards of Universities and Colleges (AGB) is seeking a highly organized and detail-oriented Registrar to join our team. As a key member of our staff, you will be responsible for managing the registration process for all AGB meetings and events.

Key Responsibilities
  • Initiate registration in the Impexium event module for all AGB meetings.
  • Process incoming registrations for all AGB programs, including but not limited to the National Conference on Trusteeship, Foundation Leadership Forum, Board Professionals Conference, and institutes.
  • Work closely with the Finance department to reconcile outstanding balances for all meeting registrations.
  • Prepare confirmation letters, invoices, and other communications to registrants regarding meeting logistics and billing.
  • Respond to all member registration inquiries.
  • Monitor and maintain all AGB advisory council composition plans and records, to include public-facing web rosters.
  • Review and disseminate all meeting-related communications for AGB advisory councils.
  • Monitor and maintain accurate records regarding AGB advisory council meeting attendance, distribute meeting materials, and field meeting-related inquiries from council members.
  • Perform administrative duties related to meetings, including responding to phone inquiries and managing the Registrar email account in a timely responsive manner.
  • Lead staff working at the registration counter onsite at meetings.
  • Prepare name badges, tent cards, and other meeting-related materials.
  • Provide administrative support for logistical arrangements such as shipping materials to/from meeting sites, set-up of registration area, participant lists for special sessions, and registration counts.
  • Prepare statistical reports and dashboard information for registration analysis on a regular basis.
  • Assist the Membership Experience department with updating member records based on registration information.
  • Serve as back-up to AGB's receptionist as necessary.
  • Work closely with other staff on set-up of in-house meetings when necessary.
  • Manage rooming list and audio-visual needs for meetings as assigned.
  • Work with the event planner and AVP of Programs to resolve registrant problems and needs regarding registration and rooming.
  • Perform additional duties as assigned and directed.
Requirements
  • A minimum of three (3) years of related work experience, preferably in a membership association, training department, or educational institution.
  • Excellent customer service skills with strong interpersonal, writing, and organizational skills.
  • An associate's degree or some college coursework preferred.
  • Strong orientation to detail. Must be flexible with a strong ability to pivot to a different approach or direction.
  • Must be able to manage multiple assignments in a timely manner.
  • Intermediate to expert-level proficiency with the MS Office suite.
  • Experience working with an association management or learning management system highly preferred. Experience with Impexium a definite plus.
  • Ability to work both independently and collaboratively.
  • Must be an expert in working under pressure and with competing deadlines.
  • Requires 20% travel – the ability to travel to two or three meetings a year.