Technical Support Operations Manager
2 weeks ago
- Technical Support Oversight:
- Provide expert phone and video support to field installers, assisting with troubleshooting and resolving technical issues.
- Collaborate with the Regional Service Managers and Zip Australia to develop and implement service technician training programs.
- Set up and qualify new third-party service providers to meet Zip's training standards for installations and service.
- Refurbishment Program Management:
- Oversee the refurbishment program, including the recertification of inventory.
- Manage processes for reselling refurbished products to dealers and setting up display programs.
- Warranty and Service Issue Management:
- Work with the Zip Service team to monitor and address warranty repair issues.
- Develop plans to resolve service issues and make decisions regarding product returns or replacements as appropriate.
- Operational Efficiency:
- Collaborate with Regional Service Managers to define and maintain optimal service van inventory.
- Ensure adherence to processes and guidelines for stock and equipment in service vehicles.
- Ensure proper inventory control between our main warehouses and in-field service vans.
- Manage inventory levels, warranty processes, and oversee stock for refurbishment and resale.
Salary: $80,000 - $110,000 per year
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Technical Support Operations Manager
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Libertyville, Iowa, United States Culligan International Company Full timeRole ResponsibilitiesTechnical Support Oversight:Provide expert phone and video support to field installers, assisting with troubleshooting and resolving technical issues.Collaborate with Regional Service Managers and Zip Australia to develop and implement service technician training programs.Set up and qualify new third-party service providers to meet Zip's...
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