Water Solutions Manager

1 week ago


Libertyville, Iowa, United States Culligan International Company Full time
About the RoleAs a National Service Manager for Zip Water North America, you will play a pivotal role in overseeing and optimizing our national technical support operations. This hands-on position involves managing phone and video support for installation and technical needs, coordinating refurbishment and inventory programs, and leading internal and third-party technician training initiatives. You will be instrumental in supporting our service revenue goals, ensuring efficient inventory management, and addressing warranty and service issues.

Key Responsibilities:
  • Provide phone and video support to field installers, assisting with troubleshooting and resolving technical issues. Ensure effective and timely assistance to maintain high service standards.
  • Collaborate with Regional Service Managers and Zip Australia to develop and implement service technician training programs.
  • Set up and qualify new third-party service providers to meet Zip's training standards for installations and service.

Additional Responsibilities:
  • Oversee the refurbishment program, including the recertification of inventory.
  • Manage processes for reselling refurbished products to dealers and setting up display programs.
  • Work with the Zip Service team to monitor and address warranty repair issues.
  • Develop plans to resolve service issues and make decisions regarding product returns or replacements as appropriate.
  • Collaborate with Regional Service Managers to define and maintain optimal service van inventory.
  • Ensure adherence to processes and guidelines for stock and equipment in service vehicles.
  • Ensure proper inventory control between our main warehouses and in-field service vans.
  • Manage inventory levels, warranty processes, and oversee stock for refurbishment and resale.


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