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Guest Services Supervisor

2 months ago

Snowmass Village, Colorado, United States Viewline Resort Snowmass, Autograph Collection Full time

Property Overview:

Viewline Resort Snowmass is a premier mountain retreat nestled in the stunning Snowmass Village, Colorado. We are dedicated to providing exceptional career opportunities for individuals who are enthusiastic about the hospitality sector and the beauty of nature. As part of the Viewline Resorts brand, recognized for its dedication to outstanding guest experiences and top-notch service, employees at Viewline Resort Snowmass enjoy a remarkable natural environment and access to world-class recreational activities throughout the year. Our resort offers a wide range of employment opportunities, from guest services to food and beverage, housekeeping, and beyond, allowing for a diverse and rewarding career journey. Viewline Resort Snowmass is committed to fostering a positive workplace culture that encourages growth, creativity, and collaboration. Team members can expect to thrive in a dynamic and vibrant setting where they can showcase their talents, advance their careers, and contribute to delivering unforgettable experiences for our guests. Joining our team means becoming part of a distinguished mountain resort that embodies the essence of adventure and hospitality.

Position Summary:
Are you a motivated and customer-oriented professional with a passion for the hospitality industry? We invite you to join our team as a Guest Services Supervisor, where you will lead our front desk team in providing exceptional service to our guests. With your enthusiasm, energy, and strong leadership abilities, you will ensure seamless front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that prioritizes excellence, growth, and collaboration.

Key Responsibilities:

  • Oversee front desk operations, including guest check-in, check-out, and service inquiries.
  • Inspire and guide the front desk team to deliver outstanding customer service.
  • Address guest inquiries, concerns, and special requests with professionalism and efficiency.
  • Train and onboard new front desk staff members to ensure high standards of service.
  • Verify the accuracy and completeness of guest reservations and billing details.
  • Collaborate with other departments to resolve guest issues and enhance overall guest satisfaction.
  • Maintain a tidy and organized front desk area.
  • Ensure adherence to hotel policies and procedures.

Join our team as a Guest Services Supervisor and elevate your hospitality career. With your leadership skills and dedication to service, you will motivate and empower our front desk team to create memorable stays for our guests.

Qualifications:

  • Prior experience in cash handling is essential.
  • High School diploma or G.E.D. equivalent required.
  • Effective communication skills with the public and team members.
  • Fluency in reading, writing, and speaking English.
  • Minimum of six months experience in a front desk role.
  • Proficient computer skills.
  • Availability for a flexible schedule, including nights and weekends.

Benefits:
Davidson Hospitality Group is a distinguished, full-service hospitality management company overseeing hotels, restaurants, and entertainment venues across the United States. As a trusted partner for major brands, Davidson offers a unique management style that combines personalized service with the expertise of a larger organization. Our commitment to delivering value is reflected in our rich benefits program, designed to enhance the lives and well-being of our team members and their families.

  • Comprehensive Medical Coverage Options
  • Dental and Vision Insurance
  • 24/7 Telehealth Services
  • Complimentary Maintenance Medications
  • Pet Insurance
  • Discounts on Hotel Stays
  • Tuition Reimbursement
  • Paid Time Off (including vacation, sick leave, bereavement, and holidays)
  • 401K Matching Program

At Davidson, working is more than just a job; it’s a calling. It’s a blend of career and revolution, where every role contributes to redefining quality hospitality for our guests, clients, partners, and each other.

Equal Opportunity Employer: Davidson Hospitality is committed to creating a diverse environment and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds.