Senior Technical Support Specialist

4 weeks ago


New Orleans, Louisiana, United States ExecRecruitment Full time
Job Title: Senior End User Technical Support Analyst

ExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.

We are currently working with a direct client who is seeking an Application Administrator to join their team.

About the Role:

The Senior End User Technical Support Analyst will be responsible for providing Level 1 or Level 2 service desk support and may be the first contact for answering any calls to the help desk or will be the first level of escalation to resolve a request.

Key Responsibilities:

  • Perform basic and advanced phone and remote support and troubleshooting to resolve requests;
  • Provide onsite/desk-side hardware and software device support including troubleshooting, hardware replacement, software installation and configuration tasks;
  • Manage the backend systems to support the End User computing environment including Configuration and Asset Management, Antivirus and Threat Protection systems, Service Management and Network Printing systems.

This is a remote opportunity with a duration of 6 months+ extension.



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