Copado Support Engineer

4 days ago


New Orleans, Louisiana, United States Copado Full time
About Copado
At Copado, we're revolutionizing the way companies deliver software. As the #1 DevOps Platform for Salesforce and the Cloud, we help over 1,000 of the world's most innovative brands drive digital transformation. Our low-code platform unites non-technical admins and pro-code developers, empowering enterprises to scale end-to-end software delivery across multi-cloud environments.

The Impact
Our platform enables 20X faster releases, 94% fewer production bugs, and 46% more Salesforce ROI. But it's not just about the numbers. We believe that software delivery should be a collaborative, stress-free experience. That's why we prioritize building strong relationships with our customers, providing exceptional support, and innovating to meet their evolving needs.

Our Team
As a Cloud Platform Support Expert, you'll join a diverse, global team of experts who are passionate about delivering world-class support. You'll work closely with our customers, leveraging your technical expertise to resolve complex issues and drive customer success. With flexible working arrangements and competitive benefits, we empower our team members to achieve their full potential.

Your Role
As a Cloud Platform Support Expert, your primary responsibility will be to provide exceptional support to our customers. This includes answering technical questions, resolving issues, and developing knowledge base materials to drive operational efficiency. You'll also participate in job-related training, assist with the design and delivery of product training, and review support cases for technical accuracy.

Requirements
To succeed in this role, you'll need 1-5 years of experience in Salesforce and customer support or DevOps. You should have knowledge of SaaS environments, integrated technologies, and development tools like XML, APIs, CLI, SQL, and error logs. Experience with branching strategy, hosted version control vendors, and Git repositories is also essential. We value strong analytical skills, excellent communication, and a proven track record of building relationships and achieving success goals.

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