Senior Technical Support Specialist

4 weeks ago


New Orleans, Louisiana, United States ExecRecruitment Full time
Job DescriptionExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.

We are currently seeking an Application Administrator to join their team as a Senior End User Technical Support Analyst.

Key Responsibilities
  • Provide Level 1 or Level 2 service desk support and be the first contact for answering any calls to the help desk or the first level of escalation to resolve a request.
  • Perform basic and advanced phone and remote support and troubleshooting to resolve requests.
  • Manage the backend systems to support the End User computing environment including Configuration and Asset Management, Antivirus and Threat Protection systems, Service Management and Network Printing systems.


Requirements
  • Responsible for onsite/desk-side hardware and software device support including troubleshooting, hardware replacement, software installation and configuration tasks.


About ExecRecruitmentExecRecruitment is a global professional services provider and contingency staffing company.

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