IT Support Specialist

4 weeks ago

New Orleans, Louisiana, United States The Lighthouse for The Blind in New Orleans Full time
Job Summary

The IT Support Specialist plays a critical role in optimizing Lighthouse business processes, influencing software utilization across the organization, and supporting business operations through technology.

Key Responsibilities
  • Develop a deep understanding of each department to evaluate and enhance processes in Salesforce and other IT platforms, increasing efficiency and collecting reliable data.
  • Support IT goals and reporting needs for each program, designing accessible workflows to ensure exceptional user experiences and reliable data analysis.
  • Collaborate with Grant Managers and senior leaders to build reports collecting and analyzing data required for program evaluation and reporting.
  • Work with the Assistive Technology Specialist to develop a comfortable working knowledge of assistive software applications, ensuring focus on accessibility when solving user challenges to software access.
  • Cultivate positive relationships with team members, maintaining open communication to optimize ongoing training and technical support.
  • Conduct new user and ongoing user training for Salesforce and other software platforms, demonstrating special consideration for users with disabilities.
  • Administer all aspects of user and license management for Salesforce and other designated applications, including new user setups, roles, profiles, permissions, sharing rules, and security.
  • Implement Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.
  • Control data management to improve data quality, implementing rules and automation as needed, and working with integrated applications to establish connections to IT platforms that optimize the flow of information across software applications.
  • Create forms in Salesforce and manage document generation tools to support operations across departments.
  • Conduct proactive system maintenance on all software platforms, including system updates, security reviews, health checks, and optimizers.
  • Manage user support tickets for Salesforce and integrated applications or other software platforms.
  • Maintain accurate technical documentation to manage all hardware/software applications, including the distribution, tracking, and installation of employee workstations and facility computer/cloud-based systems, collaborating with designated IT firm when appropriate.
  • Resolve issues and make decisions to ameliorate conflict that may threaten the success of reliable data collection and reporting.
  • Maintain confidentiality of information and materials at the highest standards.
  • Perform other duties as assigned.
Requirements
  • Certified Salesforce Administrator required; additional certification is a plus. Nonprofit Cloud Consultant certification preferred.
  • Bachelor's/Postgraduate degree preferred.
  • Strong Salesforce product knowledge.
  • Proactive attitude to platform enhancements.
  • Ability to design accessible best practice solutions.
  • Ability to translate technical information into plain language, clearly explaining design options and their impact.
  • Knowledge of best practices for Salesforce administration and integration.
  • Excellent organizational and time management skills.
  • Self-driven, able to work independently and with diverse teams.
  • Strong analytical and critical thinking skills.
  • Strong collaborator who builds positive working relationships to drive results.
Experience
  • At least 2 years' experience with Salesforce administration.
  • Hands-on experience with Lightening, NPSP, and/or Nonprofit Cloud preferred.
  • Familiarity with Apsona and document generation tools preferred.
  • Experience implementing Salesforce configuration changes, including flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports.

  • IT Support Specialist

    2 months ago

    New Orleans, Louisiana, United States TeamLogic IT Full time

    Job SummaryWe are seeking a highly skilled IT Technician III to join our team at TeamLogic IT. As a key member of our technical staff, you will be responsible for providing exceptional support to our clients, ensuring the smooth operation of their IT systems, and delivering innovative solutions to meet their evolving needs.Key ResponsibilitiesProvision and...

  • Physical Therapist Opportunity with HealthCare Support

    4 weeks ago

    New Orleans, Louisiana, United States HealthCare Support Full time

    Physical Therapist OpportunityHealthCare Support is actively seeking a Physical Therapist for a 13-week contract located in California. This opportunity offers a chance to work with a reputable healthcare organization and gain valuable experience in a dynamic environment.Benefits of Working with HealthCare Support: Immediate enrollment in health insurance...

  • IT Support Specialist

    3 weeks ago

    New Orleans, Louisiana, United States Expeditors Full time

    Job Title: IT Support SpecialistJob Summary:We are seeking a skilled IT Support Specialist to join our team at Expeditors. The successful candidate will be responsible for providing technical support and assistance to our employees, ensuring the smooth operation of our hardware and software systems.Key Responsibilities:Resolve help desk tickets and provision...

  • Event Support Specialist

    3 weeks ago

    New Orleans, Louisiana, United States Marriott Full time

    Event Support SpecialistAt Marriott, we're looking for a skilled Event Support Specialist to join our team. As an Event Support Specialist, you will play a key role in ensuring the success of our events by providing exceptional support to our guests and colleagues.Key Responsibilities:Set up and break down materials for eventsTransport supplies and...

  • Business Intelligence Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Quality Support Services Full time

    Job OverviewQuality Support Services is seeking a highly skilled Business Intelligence Specialist to join our team.This role will involve analytical, technical, and administrative work in one or more areas of municipal government administration.Key Responsibilities:Providing data analysis and insights to support business decisionsDeveloping and maintaining...

  • Medical Support Specialist

    3 weeks ago

    New Orleans, Louisiana, United States USA Clinics Group Full time

    Job SummaryUSA Clinics Group is seeking a highly organized and detail-oriented Medical Support Specialist to join our team. As a Medical Support Specialist, you will play a vital role in ensuring the smooth operation of our medical office.The ideal candidate will have a strong background in medical assisting and excellent communication skills. You will be...

  • IT Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Leidos Full time

    Job SummaryWe are seeking a highly skilled IT Support Specialist to provide technical assistance and support to our clients. This role involves serving as the initial point of contact for IT-related problems, providing tier 1 level support, performing troubleshooting, resolving technical issues, and documenting and communicating outage information to...

  • Peer Recovery Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Tulane University Staff Full time

    Job Title: Peer Recovery Support SpecialistCertified peer support specialists play a vital role in providing supportive services to clients working on individual treatment goals at EPIC-NOLA. As a peer support specialist, you will be working with individuals who have severe mental illness, providing a supportive and non-judgmental environment for them to...

  • Police Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Government Jobs Full time

    Job Summary: We are seeking a skilled Police Support Specialist to provide clerical and administrative support within the Police Department.Key Responsibilities:* Provide specialized work in providing clerical and administrative support* Assist with various tasks and projects as required* Maintain accurate records and filesRequirements:* High school diploma...

  • Child Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States International School Louisiana Full time

    {"title": "Child Support Specialist", "description": "Job SummaryInternational School of Louisiana is seeking a Child Support Specialist to provide one-on-one support and assistance to a specific child in accordance with the child's Individualized Education Plan (IEP).Key ResponsibilitiesShadows and provides one-on-one support to a specific child throughout...

  • Senior Application Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Avenu Insights & Analytics Full time

    Job Title: Senior Application Support SpecialistAt Avenu Insights & Analytics, we are seeking a highly skilled Senior Application Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and support to our clients, ensuring the smooth operation of our CassWorks Work Order system.Key...

  • Technical Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States ExecRecruitment Full time

    Job OverviewExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.We are seeking a skilled Technical Support Specialist to join our client's team.Key Responsibilities:Provide Level 1 service desk support and be the first point of contact for...

  • Technical Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States ProKeep Full time

    Technical Support SpecialistProkeep is a software company that has developed a communications and commerce platform for the wholesale distribution market. We are looking for a dedicated Technical Support Specialist to join our team.Responsibilities:Provide technical support to external customers via phone, email, chat, and remote desktop tools.Troubleshoot...

  • Court Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Louisiana Supreme Court Full time

    The Louisiana Supreme Court seeks a highly skilled Court Support Specialist to perform a variety of specialized clerical and secretarial duties. Key responsibilities include processing cases, verifying compliance with court rules, and entering, retrieving, and compiling legal information. The ideal candidate will also provide exceptional customer service at...

  • Administrative Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Tulane University Staff Full time

    The Dean's Office at Tulane University is seeking a highly skilled and organized Administrative Support Specialist to provide exceptional support to the Dean.This role oversees the daily operations of the Dean's Office, including managing the Dean's calendar, coordinating events, and maintaining confidential records.The ideal candidate will possess excellent...

  • Client Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States ICI New Orleans Full time

    {"title": "Client Support Representative", "description": "Deliver Exceptional Client ExperienceWe are seeking a highly motivated and customer-focused individual to join our Client Support Representative team. As a key member of our team, you will play a vital role in delivering exceptional client experiences and driving business growth.Key...

  • Administrative Support Specialist

    3 weeks ago

    New Orleans, Louisiana, United States U.S. Marine Corps Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Support Specialist to join our team at Marine Corps Community Services (MCCS). The successful candidate will provide administrative support to the Semper Fit division, ensuring the smooth operation of our programs and activities.Key ResponsibilitiesAdminister a wide range of...

  • Administrative Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States Ochsner Health Full time

    We are seeking a highly skilled Administrative Support Specialist to join our team at Ochsner Health. This role provides administrative and clerical support, creates data management reports, performs data analysis, acts as a liaison between immediate supervisor, upper management, direct reports and consultants, and manages special projects, functions and/or...

  • Radiology Support Specialist

    3 weeks ago

    New Orleans, Louisiana, United States Ochsner Health System Full time

    We are seeking a highly skilled Radiology Support Specialist to join our team at Ochsner Health System.The ideal candidate will have a strong background in diagnostic radiology procedures and operation/maintenance of radiology equipment.Responsibilities will include collaborating with radiology team members to provide support to patients and physicians...

  • Disaster Recovery Support Specialist

    4 weeks ago

    New Orleans, Louisiana, United States ExecRecruitment Full time

    Job OverviewExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth. We are currently seeking a skilled Disaster Recovery Support Specialist to join our client's team. Key Responsibilities Develop and implement disaster recovery programs and...