Truck Service Consultant I
1 week ago
Overview
TravelCenters of America has been a trusted partner for professional truck drivers and motorists for over 50 years, providing essential services such as fuel, food, and vehicle maintenance. Our commitment to innovation and sustainability drives us to enhance our network of travel centers across the nation.
Position Summary
As a member of our Truck Service team, which consists of nearly 3,000 skilled technicians nationwide, you will play a crucial role in delivering exceptional service to our customers. The Truck Service Consultant (TSC) is primarily responsible for creating work orders, promoting our services, and managing over-the-counter transactions, all while ensuring that every traveler leaves in better condition than they arrived.
Key Responsibilities
- Foster a positive and trustworthy environment that prioritizes outstanding customer service and exceeds client expectations.
- Maintain a comprehensive understanding of our products and services.
- Utilize strong sales techniques to enhance revenue, demonstrating professionalism and integrity.
- Accurately document and process work orders and transactions; provide estimated time of arrival for services.
- Coordinate with external vendors for parts sourcing and delivery.
- Prepare end-of-shift reports and manage various payment methods.
- Ensure the safety and well-being of both customers and team members.
Qualifications
- A team-oriented individual who is eager to contribute to our collective success.
- High School Diploma or GED is required.
- Strong verbal and written communication skills.
- Previous experience in customer service or cashier roles; experience in a repair or parts environment is preferred.
- Proven ability in suggestive selling.
- Basic computer proficiency.
- Flexibility to work various shifts, including nights, weekends, and holidays, in diverse conditions.
- A valid driver's license is essential.
Benefits
- Competitive compensation package.
- Comprehensive medical, dental, vision, and life insurance options.
- 401(k) plan with company matching contributions.
- Paid time off for vacations and holidays.
- Tuition reimbursement opportunities.
- Discounts on meals and a variety of services.
- Access to numerous discounts on technology, travel, food, and fuel.
- Opportunities for professional growth and advancement through company-sponsored training.
Physical Requirements
This position requires regular communication and interaction with customers. The role involves standing, walking, and occasionally lifting up to 50 lbs. Employees may be exposed to outdoor elements and various workplace conditions.
Work Environment
Employees may encounter outdoor conditions and exposure to mechanical parts, noise, and cleaning substances during their duties.
Disclaimer
This job description is intended to provide a general overview of the position and is not exhaustive. Responsibilities may evolve as needed.
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