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Truck Parts Consultant

2 months ago

West Sacramento, California, United States PTC of Tennessee, LLC Full time

Job Type

Full-time

Overview

PTC of Tennessee, LLC is a dynamic organization committed to expanding our operations and enhancing our customer relationships through a dedicated team of professionals.

As a prominent player in the commercial vehicle sector, we represent renowned manufacturers, ensuring that we provide top-notch service and products to our clientele. We are proud to operate a comprehensive network of dealerships, focusing on delivering excellence in every interaction.

We offer a robust benefits package that includes medical, dental, vision, long-term disability, life insurance, and a 401(k) plan, along with paid time off for vacations and illness. Our organization seeks to cultivate long-term relationships with employees, investing in their growth as we strive to be the leading commercial vehicle dealer group.

I. General Job Responsibilities

This role involves managing the sales of truck parts and accessories, which includes understanding customer needs, overseeing parts inventory, processing invoices and payments, and handling returns and warranty claims.

The following responsibilities illustrate the variety of tasks that may be undertaken in this position:

  • Respond to customer inquiries and sales calls with professionalism and thoroughness.
  • Utilize digital business systems and electronic catalogs to gather parts information.
  • Provide customers with pricing and availability of parts (in-stock or special order).
  • Process invoices for parts and ensure timely payment collection.
  • Handle returns by inspecting items, processing refunds, issuing credits, restocking, and coordinating with suppliers.
  • Maintain an appealing retail display area for parts.
  • Enhance professional knowledge through ongoing training and supplier workshops on new products.
  • Manage customer requests for warranty parts and adhere to supplier guidelines.
  • Engage customers through outreach regarding promotional opportunities for parts.
  • Represent the company in a courteous and professional manner during all customer interactions.
II. Minimum Qualifications
  • Must be at least 18 years of age.
  • High school diploma, GED, or equivalent work experience.
III. Preferred Qualifications
  • Three years of experience in a customer-facing sales role.
  • Ability to work independently without direct supervision.
  • Basic proficiency in Microsoft Excel, Word, and Outlook.
  • Familiarity with heavy-duty trucks.
  • Strong organizational, communication, and telephone skills.
IV. Cognitive Requirements
  • Comprehension: Ability to understand complex issues, collaborate, and explore alternative solutions.
  • Organization: Ability to prioritize and organize tasks effectively.
  • Reasoning & Decision Making: Ability to make informed decisions that impact the work unit.
  • Communication: Ability to articulate ideas clearly and effectively.
  • Mathematics: Ability to perform basic mathematical operations accurately.
V. Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to handle or feel, reach with hands and arms, and communicate effectively. The employee is frequently required to stand, walk, climb, stoop, kneel, and occasionally lift and/or move items weighing up to 100 pounds. Specific vision abilities required by this job include color vision, peripheral vision, depth perception, and the ability to adjust focus.

While performing the duties of this job, the employee may be exposed to moving mechanical parts and risk of electrical shock. The employee may also encounter wet and/or humid conditions, extreme temperatures, and high noise levels.

VI. Common Expectations for All Employees

The following includes common expectations for all employees of the company. Performance evaluations will be based on these expectations as well as the specific responsibilities outlined above.

Teamwork and Communication
  • Contribute to a respectful and trusting work environment.
  • Engage in regular discussions with management to identify opportunities for performance improvement.
  • Propose methods to enhance job efficiency.
  • Encourage continuous improvement to support company growth.
  • Mentor colleagues and recognize their contributions.
Company Policies and Work Ethic
  • Adhere to the policies outlined in the Employee Handbook.
  • Support management decisions that align with company objectives.
  • Remain open to new ideas and approaches.
  • Make decisions that reflect the best interests of the company.
Equal Opportunity Employer

PTC of Tennessee, LLC is an equal opportunity employer that values diversity in our workforce. We are committed to fostering an inclusive culture that promotes employee engagement and superior performance. We do not discriminate in hiring or employment based on race, color, religion, national origin, sex, ancestry, pregnancy, genetic information, gender identity, sexual orientation, marital status, age, disability, or veteran status.

We encourage qualified candidates from diverse backgrounds to apply.