Quality Assurance Manager

2 weeks ago


New York, New York, United States Synectics Full time

Position Overview:
The Direct-to-Consumer Technology division is in search of a Quality Assurance Manager, tasked with ensuring comprehensive test delivery for the Peacock International Program.

Key Responsibilities:

  • Oversee end-to-end testing initiatives, ensuring alignment with the Peacock Technology Roadmap.
  • Foster strong communication and collaboration with various technology teams and testing leads to implement industry-standard tools for effective planning and execution.
  • Lead a team of QA Engineers and Specialists, coordinating testing efforts across multiple platforms, including iOS, Android, Smart TVs, Roku, and tvOS.
  • Design and manage test plans, providing accurate resource and effort estimations for deliverables.
  • Build and maintain professional relationships with stakeholders, including Test Managers, Program Managers, and Product Leads.
  • Participate in Technical Development Analysis (TDA) meetings to assess QA efforts and establish delivery timelines.
  • Act as a liaison among development, program, systems, and QA teams to enhance QA processes.
  • Drive alignment on test priorities and scope, addressing any issues with stakeholders proactively.
  • Assist in the classification and triage of defects/issues, prioritizing and supporting resolution efforts in JIRA.
  • Manage the documentation and status updates of issues identified during testing phases.
  • Report testing progress to Test Managers, Project Managers, and Release Managers to ensure project deliverables are verified and approved.
  • Provide mentorship and coaching to team members, facilitating internal knowledge-sharing sessions.
  • Support testing during production deployments, ensuring alignment among multiple stakeholder teams.

Qualifications:

  • Bachelor's Degree in a relevant field.
  • A minimum of four years of experience in Software Quality Assurance and test management tools such as Test Rails, Quality Center, or Xray.
  • Experience collaborating with remote or international teams.
  • Proficient in Confluence and JIRA board management.
  • Familiarity with Agile methodologies and the Software Development Life Cycle (SDLC), particularly in streaming media for OTT applications.
  • Knowledge of popular Connected Device/OTT platforms (e.g., tvOS, Roku, Fire TV).
  • Understanding of Project Management principles to support program delivery.
  • Experience with applications that support video/media playback.
  • Ability to develop test plans and coordinate QA/UAT with functional teams.
  • Adaptability to new technologies and solutions.
  • Strong understanding of networking concepts, including SSL, firewalls, CDN, and DRM.
  • Experience with logging tools such as Charles Proxy or Splunk.
  • Ability to comprehend end-to-end systems workflows.

Desired Attributes:

  • Highly organized with the ability to prioritize and manage multiple projects.
  • Experience in desktop, mobile, and connected device development or support.
  • Self-motivated, capable of meeting deadlines and learning from experiences.
  • Understanding of Agile and DevOps principles.
  • Experience in testing Commerce, Infrastructure, and Security is advantageous.
  • A passion for digital media platforms and the entertainment industry.
  • Enjoyment of fast-paced environments with tight deadlines.
  • Experience in defining and maintaining automation frameworks is a plus.
  • Basic product support knowledge is beneficial.

Benefits:
Synectics offers a comprehensive benefits package, including healthcare, dental, and vision insurance, as well as a 401(k) plan and a technical certification bonus.



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