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Quality Assurance Specialist

2 months ago

New York, New York, United States Accesssupports Full time

Quality Assurance Specialist

Location: Poughkeepsie, NY

Job Overview:

The Quality Assurance Specialist is responsible for developing and overseeing the execution of objectives, policies, and systems related to Quality Assurance and Quality Control (QA/QC).

Key Responsibilities:

  1. Formulate and manage the establishment and implementation of QA/QC goals and procedures.
  2. Coordinate the implementation of the Cleaning Industry Management Standard (CIMS) in relation to products and services.
  3. Identify areas for quality improvement and develop processes that enhance product quality while optimizing efficiency.
  4. Collaborate effectively with Service and Development teams to uphold service agreements.
  5. Oversee the company's quality inspection protocols.
  6. Establish testing and inspection protocols, ensuring their correct application.
  7. Work with operations and procurement teams to define quality standards for external suppliers and subcontractors.
  8. Conduct regular reviews with clients to gather and analyze feedback.
  9. Ensure that testing procedures are comprehensively understood and executed.
  10. Administer and analyze performance metrics against established benchmarks.
  11. Set up and maintain documentation and control procedures.
  12. Prepare reports and presentations related to quality metrics.

Qualifications:

Minimum requirement of a High School Diploma with 5 years of relevant experience, or an Associate's Degree with 10 years of experience.

Expertise in Quality Systems; familiarity with ISO 9001, CIMS, and/or CARF standards is advantageous.

A strong commitment to quality, efficiency, and customer satisfaction.

Ability to manage multiple priorities effectively.

Exceptional verbal and written communication skills.

A desire to grow within a dynamic and evolving environment.

A valid driver's license with a clean driving record is required, and some travel may be necessary.

Additional Information:

All candidates are subject to a criminal background check, fingerprinting, and motor vehicle report verification.

Equal Employment Opportunity, Affirmative Action Employer M/F/D/V.

IND2021