Outbound Call Center Data Collection Specialist

4 weeks ago


Fort Walton Beach, Florida, United States Titan Technologies Full time
Job Title: Outbound Call Center Data Collection Specialist

Titan Technologies is seeking a highly skilled Outbound Call Center Data Collection Specialist to join our federal contracting team. As a key member of our team, you will be responsible for cold calling companies across the United States to enroll them in the government's payroll surveys.

Key Responsibilities:

  • Cold call companies to meet monthly performance obligations
  • Process confidential data records obtained through telephone interviews or other approved means
  • Identify and resolve inconsistencies in respondent's responses
  • Establish a rapport with potential respondents and enroll companies into the BLS Current Employment Statistics (CES) Program
  • Ensure quality control of collected data while identifying and reporting problems in obtaining valid information

Requirements:

  • Proficiency with basic computer functions, including typing a minimum of 40 wpm
  • Proficiency with Microsoft Word
  • Demonstrated experience using the internet for research
  • Excellent oral and written communication skills
  • Strong interpersonal skills and the ability to communicate clearly and effectively
  • Basic math skills, including the ability to round, quantify, and analyze numbers
  • Ability to successfully pass a level 2 government background investigation and drug screen
  • High school diploma or equivalent
  • Minimum two (2) years of relevant experience

Preferred Experience:

  • Call center experience with strong customer service and sales skills
  • Consistent work history and excellent attendance record
  • Excellent persuasive/negotiation skills
  • Bilingual (Spanish)

Titan Technologies is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, including 401k with company match and HSA contributions.



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