Call Center Operations Manager

3 weeks ago


Fort Lauderdale, Florida, United States ProSolar Systems Caribbean Full time
Job Title: Call Center Operations Manager

ProSolar Systems Caribbean is seeking a highly skilled Call Center Operations Manager to lead our customer service team. As a key member of our organization, you will be responsible for managing the day-to-day operations of our call center, ensuring optimal performance and continuous improvement in key performance indicators and client satisfaction.

Key Responsibilities:
  • Manage and supervise a team of customer service representatives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze call center data to identify trends and areas for improvement
  • Collaborate with other departments to ensure seamless communication and service delivery
  • Stay up-to-date with industry trends and best practices in call center management
Requirements:
  • 3+ years of experience in call center management or a related field
  • Proven track record of improving customer satisfaction and loyalty
  • Strong leadership and communication skills
  • Ability to analyze data and make informed decisions
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment


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