Assistant General Manager

5 days ago


Lithia Springs, Georgia, United States Home2 Suites by Hilton AtlantaLithia Springs, GA Full time
Job Description

We are seeking a highly motivated and experienced Assistant General Manager to join our team at Home2 Suites by Hilton Atlanta/Lithia Springs, GA. As a key member of our leadership team, you will be responsible for overseeing the day-to-day operations of our hotel and ensuring that our guests receive exceptional service.

Key Responsibilities:
  • Leadership and Team Management: Supervise and train a team of guest service representatives to ensure that they are providing excellent service to our guests.
  • Guest Satisfaction: Monitor and respond to guest complaints in a timely and professional manner, ensuring that our guests have a positive experience at our hotel.
  • Operations Management: Assist with inventory management, accounts payable/receivable, and other operational tasks to ensure that our hotel is running smoothly and efficiently.
  • Scheduling and Staffing: Create and manage schedules for our guest service representatives, ensuring that we have adequate staffing to meet the needs of our guests.
  • Training and Development: Provide ongoing training and development opportunities to our team members to ensure that they have the skills and knowledge needed to provide exceptional service to our guests.
  • Quality Assurance: Monitor and evaluate the performance of our team members, ensuring that they are meeting our high standards for quality and service.
  • Interdepartmental Collaboration: Work closely with other departments, such as housekeeping and food and beverage, to ensure that our hotel is running smoothly and efficiently.
Requirements:
  • Education: Bachelor's degree in business or a related field.
  • Experience: 1-2 years of experience in a hospitality management role, preferably in a hotel or resort setting.
  • Skills: Excellent communication and leadership skills, ability to multitask and prioritize tasks, and a strong commitment to providing exceptional service to our guests.
  • Availability: Ability to work a flexible schedule, including evenings, weekends, and holidays, as needed.

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced hospitality professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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