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Customer Service Representative

1 month ago

Chesapeake, Virginia, United States The Sherwin-Williams Company Full time
Customer Service Specialist

This role is crucial to the success of our retail stores. As a Customer Service Specialist, you will work closely with customers to understand their needs, provide solutions, and ensure maximum satisfaction.

Key Responsibilities:
  • Provide exceptional customer service, answering questions and resolving concerns
  • Work with wholesale and retail customers to determine their needs and recommend products
  • Process sales transactions accurately and consistently
  • Meet sales goals and maintain a high level of customer satisfaction
  • Stay up-to-date with product features and maintain store standards
Requirements:
  • Must be at least 18 years old
  • Must be legally authorized to work in the country of employment
  • Must be able to lift up to 50 lbs frequently and up to 70 lbs occasionally
  • Must be willing to work all scheduled hours, including evenings and weekends
Preferred Qualifications:
  • Valid driver's license
  • High school diploma or GED
  • Previous experience in customer service, sales, or delivery
  • Ability to read, write, and communicate in multiple languages