Delinquency Resolution Manager

6 days ago


Harrisburg, Pennsylvania, United States OneMain Financial Full time

Customer-Focused Collections Specialist

We are seeking a seasoned Collections Specialist to join our team at OneMain Financial. As a key member of our branch, you will be responsible for contacting customers to help them succeed in resolving their financial obligations.

Your Key Responsibilities:

  • Responsible for high-volume collections activities to achieve delinquency goals for an assigned branch.
    • Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters.
      • Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.
        • Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies.

Education and Experience:

  • High School Diploma/GED.

Preferred Qualifications:

  • Collections or Customer Service experience.
    • Bilingual.


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