Delinquency Resolution Manager
6 days ago
Customer-Focused Collections Specialist
We are seeking a seasoned Collections Specialist to join our team at OneMain Financial. As a key member of our branch, you will be responsible for contacting customers to help them succeed in resolving their financial obligations.
Your Key Responsibilities:
- Responsible for high-volume collections activities to achieve delinquency goals for an assigned branch.
- Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters.
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.
- Ability to overcome objections and utilize strong negotiation skills to resolve customer delinquencies.
- Commitment to excellent customer service with the ability to prioritize and manage multiple responsibilities.
- Work with customers in a consultative manner, negotiating (including renewing the loan) to resolve account matters.
Education and Experience:
- High School Diploma/GED.
Preferred Qualifications:
- Collections or Customer Service experience.
- Bilingual.
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