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Retail Operations Assistant Manager

2 months ago

Denver, Colorado, United States Airport retail group LLC Full time
Job Overview

Position: Assistant Store Manager (ASM)

Reports To: Store Manager (SM), General Manager/Area Manager (AM/GM)

Direct Reports: Customer Service Associates (CSAs), Stock Associates

POSITION SUMMARY

As an Assistant Store Manager (ASM), you will be instrumental in aiding the Store Manager to ensure efficient store operations and deliver exceptional customer experiences.

ESSENTIAL QUALIFICATIONS

  • At least 2 years of experience in a supervisory role within a fast-paced retail environment or equivalent retail training experience
  • Excellent communication and interpersonal skills
  • Ability to collaborate effectively in a team-focused setting with a results-oriented mindset
  • Proven problem-solving skills
  • Competence in computer applications, especially Microsoft Office
  • Reliable transportation is required
  • Successful completion of background checks and drug screenings may be necessary depending on location
  • Relevant certifications such as TAM Card and additional security clearances may be mandated in specific areas

PRIMARY RESPONSIBILITIES

  • Support sales initiatives and guide Customer Service Associates (CSAs) to improve sales outcomes
  • Oversee store opening and closing operations
  • Collaborate closely with the Store Manager to ensure financial controls are maintained, uphold a tidy store environment, and set a positive example for sales personnel
  • Contribute to the development of a high-performing sales team by ensuring staff engagement and knowledge, as well as appropriate coverage on the sales floor
  • Conduct supervisory duties including coaching team members and onboarding new staff
  • Engage with managers and buyers regarding merchandise suitability and popularity
  • Effectively utilize store software systems and assist in meeting Key Performance Indicator (KPI) goals
  • Deliver outstanding customer service and foster customer loyalty
  • Assist with inventory management and merchandising tasks
  • Handle customer interactions with professionalism and attentiveness

ADDITIONAL RESPONSIBILITIES

  • May be required to work a six-day week with potential overtime during busy periods
  • Adhere to the core values and mission of the organization
  • Flexibility to undertake other assigned responsibilities as necessary

DESIRED ATTRIBUTES

  • Judgment and Decision-Making Skills
  • Effective Oral Communication
  • Organizational and Planning Skills
  • Business Acumen
  • Customer-Centric Approach
  • Strong Work Ethic and Integrity
  • Proactive Initiative
  • Team Collaboration

PHYSICAL DEMANDS

This role requires various physical activities, including standing, lifting, reaching, and other movements. Reasonable accommodations can be requested by individuals with disabilities.

FLSA STATUS: Hourly - Overtime approvals by Regional Director

This position at Airport Retail Group LLC presents a challenging yet fulfilling opportunity to enhance our store operations. Please note that this job description may be updated as per organizational needs.