Hotel Guest Services Associate

2 days ago


Morgan Hill, California, United States Residence Inn Morgan Hill Full time

About the Role

">

We are seeking a highly skilled Front Desk Agent to join our team at Residence Inn Morgan Hill. As a key member of our front office team, you will be responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.

Responsibilities:

">
  • Respond to guest inquiries regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages, and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed-out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.


  • Morgan Hill, California, United States Excel Hotel Group Full time

    About Excel Hotel Group:We are a family-driven company that values teamwork and collaboration. Our goal is to create a positive work environment that fosters growth and development. As a Part Time Night Auditor, you will be an integral part of our hotel's operations, ensuring that our guests receive personalized service and attention to...


  • Morgan Hill, California, United States Excel Hotel Group Full time

    Job Summary:Excel Hotel Group is a fully integrated property ownership, management, and development company offering exciting career growth opportunities. As a Part Time Night Auditor, you will play a vital role in ensuring the smooth operation of our hotel's front desk services during non-peak hours.In this dynamic position, you will be responsible for...


  • Morgan Hill, California, United States Residence Inn Morgan Hill Full time

    Job SummaryWe are seeking a detail-oriented Hotel Room Maintenance Associate to join our team at Residence Inn Morgan Hill. This role involves maintaining clean and attractive guestrooms while providing excellent service to all guests.


  • Pleasant Hill, California, United States Hyatt House Pleasant Hill Full time

    Are you a detail-oriented and customer-focused individual looking for a rewarding career opportunity? We're seeking a Pleasant Hill Hotel Guest Experience Agent to join our Hyatt House Pleasant Hill team. In this role, you will be responsible for delivering exceptional guest experiences, resolving customer complaints, and maintaining accurate records.Key...

  • Front Desk Associate

    2 weeks ago


    Morgan Hill, California, United States Residence Inn Morgan Hill Full time

    Role Summary: The Front Desk Agent is responsible for delivering exceptional guest experiences during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.Key Responsibilities:Respond to guest inquiries regarding restaurants, transportation, entertainment, and other services.Adhere to cash handling and credit...


  • Pleasant Hill, California, United States Hyatt House Pleasant Hill Full time

    We are seeking a dedicated and professional Hotel Front Desk Agent to deliver exceptional guest experiences at Hyatt House Pleasant Hill. This role is responsible for welcoming guests, managing their information, distributing keys and room assignments, and answering general inquiries to ensure an excellent stay.ResponsibilitiesMitigate customer complaints in...


  • Morgan Hill, California, United States Extended Stay America Full time

    About the RoleThe Guest Services Representative position involves assisting guests with check-in, check-out, and room assignments. You will also be responsible for answering phone calls, responding to guest inquiries, and resolving any issues that may arise during their stay. This role requires excellent communication skills, a positive attitude, and the...


  • Morgan Hill, California, United States Excel Hotel Group Full time

    About Excel Hotel GroupWe are a fully integrated property ownership, management, and development company experiencing exciting growth. Our family-driven culture is the backbone of our company.Job SummaryThis role requires a Director of Sales with a passion for hospitality to lead our sales efforts at the Hampton Inn Morgan Hill. The ideal candidate will have...


  • Pleasant Hill, California, United States Marriott International Inc Full time

    About the JobWe are seeking a skilled Hotel Operations Director to join our team at Residence Inn by Marriott. As an integral part of our operations department, you will play a vital role in ensuring the smooth day-to-day functioning of our hotel.Key ResponsibilitiesSustaining Excellence: Collaborate with our leadership team to maintain and enhance...


  • Morgan Hill, California, United States Domino's Pizza Full time

    Job OverviewWe are seeking a detail-oriented and customer-focused individual to join our pizza service team as a retail sales associate. This role involves taking in-person and phone orders, completing transactions at the register, assisting other stations when needed, maintaining a clean work environment, adhering to food safety standards, and providing...


  • Morgan Hill, California, United States Wingstop Full time

    About the Role:We are looking for a Restaurant Team Associate to join our dynamic team at Wingstop. As a key member of our team, you will be responsible for delivering exceptional customer experiences and contributing to the success of our restaurant.Your primary goal will be to provide world-class service to every guest who walks into our restaurant. This...


  • Morgan Hill, California, United States Chili's Grill & Bar Full time

    Job SummaryWe are seeking a charismatic and service-oriented individual to join our team as a Host at Chili's Grill & Bar. As a Host, you will be the first point of contact for our guests, providing a warm welcome and setting the tone for an exceptional dining experience.About UsChili's was founded in Dallas, Texas in 1975 with a passion for delivering...


  • Pleasant Hill, California, United States Sonesta International Hotels Full time

    Guest Room Attendant RoleSonesta International Hotels is seeking a detail-oriented and skilled Guest Room Attendant to join our team. This role involves ensuring the highest standards of cleanliness and comfort in our guest rooms and public areas.About the JobThe Guest Room Attendant will work closely with the Housekeeping Management Team to maintain the...


  • Morgan Hill, California, United States Courtyard Morgan Hill Full time

    Job Title: Front Desk RepresentativeJob Summary: We are seeking a Front Desk Representative to provide exceptional customer service to our guests. The ideal candidate will have excellent communication and problem-solving skills, and be able to work in a fast-paced environment.Responsibilities:Provide attentive and courteous service to all guestsAnswer...


  • Morgan Hill, California, United States Extended Stay Full time

    Job DescriptionWe are looking for a highly organized and detail-oriented Guest Services Rep to join our team at Extended Stay. As a Guest Services Rep, you will be responsible for ensuring that our guests have a comfortable and enjoyable stay with us. This includes processing reservations, handling guest requests, and resolving any issues that may...


  • Morgan Hill, California, United States Extended Stay America Full time

    Key ResponsibilitiesProcess reservations, registration, payment, and departures in accordance with company guidelines and procedures.Handle collection efforts of all in-house balances.Account for all cash, check, credit card, and city ledger accounts through the property management system.Setup, maintenance, and takedown of the breakfast when required by...


  • Morgan Hill, California, United States Chilis Full time

    Why Join Our Team?At Chili's, we value our team members and offer a range of benefits that make working here rewarding and enjoyable. Some of these benefits include:Competitive salary ($12-$15 per hour).Opportunities for advancement within the company.A fun and dynamic work environment that encourages teamwork and camaraderie.


  • Morgan Hill, California, United States Tailored Brands Inc Full time

    Tailored Brands Inc is seeking a Part-time Sales Associate to join our team. As a key member of our retail sales team, you will be responsible for delivering exceptional customer service and driving sales in multiple businesses within a store location.Key Benefits:Competitive hourly rate: $16.00 - $20.00/hrFlexible schedules to meet your availabilityTuition...


  • Morgan Hill, California, United States Wingstop Full time

    Job OverviewWe're looking for a skilled and enthusiastic Guest Service Team Member to join our team at Wingstop. As a key member of our team, you'll play a critical role in delivering exceptional customer service and helping us achieve our sales goals.Key Responsibilities:Act as the primary point of contact for guests, responding to their needs and ensuring...


  • Pleasant Hill, California, United States Sonesta International Hotels Full time

    Hotel Guest Services Agent Job SummaryWe are seeking a professional and friendly Hotel Guest Services Agent to join our team at Sonesta International Hotels. As the first point of contact for our guests, you will be responsible for delivering exceptional customer service and ensuring that every guest has a memorable stay.Key Responsibilities:Cash Handling...