Hotel Guest Services Associate
2 days ago
About the Role
">We are seeking a highly skilled Front Desk Agent to join our team at Residence Inn Morgan Hill. As a key member of our front office team, you will be responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
Responsibilities:
">- Respond to guest inquiries regarding restaurants, transportation, entertainment, etc.
- Follow all cash handling and credit policies.
- Be aware of all rates, packages, and special promotions as listed in the Red Book.
- Be familiar with all in-house groups.
- Be aware of closed-out and restricted dates.
- Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
- Be familiar with hospitality terminology.
- Have knowledge of emergency procedures and assist as needed.
- Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
- Use proper two-way radio etiquette at all times when communicating with other employees.
- Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
- Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
- Be able to complete a bucket check, room rate verification report, and housekeeping report.
- Balance and prepare individual paperwork for closing of shift according to hotel standards.
- Maintain and market promotions and guest programs.
- Maintain a clean work area.
- Assist guests with safe deposit boxes.
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