Broker Customer Success Manager

3 weeks ago


Newark, New Jersey, United States DAT Freight Solutions Full time
{"title": "Broker Customer Success Manager", "description": "About DAT Freight Solutions

DAT Freight Solutions is a leading provider of transportation logistics solutions. We empower our customers to make informed decisions and drive business success.

The Opportunity

We are seeking a highly motivated and results-driven Broker Customer Success Manager to join our team. As a key member of our Inside Sales team, you will be responsible for new customer engagement, upsell/cross sell, and retaining customer relationships within your geographic territory.

Key Responsibilities:
  • New customer engagement to ensure customer longevity
  • Work to become a true partner in customer's success
  • Understand the size of the office and competitive landscape
  • Uncover how often they use DAT Freight Solutions and for what their measure of success is
  • Become the customer's primary point of contact at DAT Freight Solutions
  • Present other DAT Freight Solutions products/solutions that would contribute to customer's success
  • Build and use established relationships with customers in order to retain their business
  • Manage a sales funnel and sales chats
  • Create customer relationships using outbound cold calling efforts
  • Meet and exceed all revenue quotas on a monthly basis
Requirements:
  • Bachelor's Degree or equivalent work experience as an Account Manager required
  • History of exceeding established quotas
  • Ability to open, probe, and ask for the sale
  • Excellent listening skills in order to present the correct solution
  • Must be able to multitask while maintaining excellent attention to detail
  • Excellent computer skills
  • Proficient in SalesForce or comparable CRM
  • Extremely organized
  • Self-directed, self-motivated contributor with top-notch decision-making skills
  • Ability to follow established processes & procedures
  • Ability to quickly learn and demonstrate a thorough knowledge of DAT Freight Solutions products, features, and pricing
  • Provide exceptional teamwork by adhering to your scheduled work shift (including rotating weekend staffing) without attendance issues
Why DAT Freight Solutions?

DAT Freight Solutions is an award-winning employer of choice. We offer a hybrid work environment, competitive salary and benefits package, and opportunities for professional growth and development. Our team is collaborative and supportive, and we are committed to making a real difference in the transportation logistics industry.

We are an equal opportunity employer and welcome applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

", "lang_code": "en-US"}

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