Business Systems Product Owner
3 weeks ago
This role is responsible for the business management of Ambius technology products and services and their commercial success. The Product Owner will develop a vision and roadmap for the technology systems utilized based on input from internal stakeholders, customers, market research, and their own industry insight.
Key Responsibilities- Develop and maintain product roadmaps and backlogs, ensuring alignment with business goals and objectives.
- Helps to build and manage an annual technology budget by prioritizing efforts based on costs, benefits, risks, and ROI projections.
- Provides technical expertise for technology platforms in the areas of operational sales support, customer engagement, and overall client project delivery.
- Collaborates with IT business analysts and project teams to manage projects from inception to deployment, including oversight of relationships with 3rd party Developers, ensuring projects meet standards, budgets, and timelines.
- Directs partners in other key relationship positions, such as the IT Business Partner, IT Support Teams, and SMEs on business priorities and long-term business goals to shape the direction of work in the pipeline.
- Gains a deep understanding of internal and external customer experience, identifies functional gaps, and generates new ideas that grow market share, improve customer experience, and drives growth.
- Acts as an advocate for the product vision, building awareness internally and with partners.
- Helps to develop product pricing and positioning strategies.
- Translates product strategy into detailed requirements and prototypes.
- Provides technical demonstrations of technology systems where required.
- Provides technical support for any migrations and upgrades where required.
- Writes the business case for investments and gains internal approval.
- Promotes the product to sales teams through sales training sessions, webinars, newsletters, and other mechanisms.
- Collaborates with Production Support and user community to triage and prioritize product defects and proposed enhancements.
- Collaborates with Production Support and Training to create and disseminate release notes, patches, and other system updates to the appropriate audience(s).
- 5+ years of progressive experience in technology product and program management, project delivery, business requirements analysis, and/or process management.
- Team-leading/direct report management experience.
- Ability to develop a Strategic Roadmap inclusive of short, mid, and long-term technology goals.
- Budgeting and P&L experience for a holistic program made up of multiple projects/moving pieces.
- Experience defining, managing, and/or launching new software functionality.
- Knowledge of multiple technical software delivery methodologies.
- Ability to develop business requirements, process flows, and use cases to develop and deliver on business capabilities following the end-to-end development lifecycle.
- Advanced experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline business processes and drive strategic business decisions.
- Background in customer-centric product development.
- Experience working side-by-side with design and engineering teams, both on and off shore.
- Experience with managing multiple stakeholders, including stakeholders at varied levels of the organization.
- Key competencies: strategic and critical thinking skills, analytical, organized, attention to detail, cross-functional collaboration, business and financial acumen, analytical steward, fast learner, team-player, project management, and meeting facilitation skills, decisive, independent, motivated, and constantly looking for improvement opportunities for self and work items.
4-Year degree in Information Technology, Business, or an equivalent level of knowledge through work experience in a related field required.
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