Business Systems Product Owner

3 weeks ago

Harrisburg, Pennsylvania, United States Rentokil North America Full time
Job Summary

This role is responsible for the business management of Ambius technology products and services and their commercial success. The Product Owner will develop a vision and roadmap for the technology systems utilized based on input from internal stakeholders, customers, market research, and their own industry insight.

Key Responsibilities
  • Develop and maintain product roadmaps and backlogs, ensuring alignment with business goals and objectives.
  • Helps to build and manage an annual technology budget by prioritizing efforts based on costs, benefits, risks, and ROI projections.
  • Provides technical expertise for technology platforms in the areas of operational sales support, customer engagement, and overall client project delivery.
  • Collaborates with IT business analysts and project teams to manage projects from inception to deployment, including oversight of relationships with 3rd party Developers, ensuring projects meet standards, budgets, and timelines.
  • Directs partners in other key relationship positions, such as the IT Business Partner, IT Support Teams, and SMEs on business priorities and long-term business goals to shape the direction of work in the pipeline.
  • Gains a deep understanding of internal and external customer experience, identifies functional gaps, and generates new ideas that grow market share, improve customer experience, and drives growth.
  • Acts as an advocate for the product vision, building awareness internally and with partners.
  • Helps to develop product pricing and positioning strategies.
  • Translates product strategy into detailed requirements and prototypes.
  • Provides technical demonstrations of technology systems where required.
  • Provides technical support for any migrations and upgrades where required.
  • Writes the business case for investments and gains internal approval.
  • Promotes the product to sales teams through sales training sessions, webinars, newsletters, and other mechanisms.
  • Collaborates with Production Support and user community to triage and prioritize product defects and proposed enhancements.
  • Collaborates with Production Support and Training to create and disseminate release notes, patches, and other system updates to the appropriate audience(s).
Requirements
  • 5+ years of progressive experience in technology product and program management, project delivery, business requirements analysis, and/or process management.
  • Team-leading/direct report management experience.
  • Ability to develop a Strategic Roadmap inclusive of short, mid, and long-term technology goals.
  • Budgeting and P&L experience for a holistic program made up of multiple projects/moving pieces.
  • Experience defining, managing, and/or launching new software functionality.
  • Knowledge of multiple technical software delivery methodologies.
  • Ability to develop business requirements, process flows, and use cases to develop and deliver on business capabilities following the end-to-end development lifecycle.
  • Advanced experience analyzing business requirements, process flows, and use cases to identify opportunities to streamline business processes and drive strategic business decisions.
  • Background in customer-centric product development.
  • Experience working side-by-side with design and engineering teams, both on and off shore.
  • Experience with managing multiple stakeholders, including stakeholders at varied levels of the organization.
  • Key competencies: strategic and critical thinking skills, analytical, organized, attention to detail, cross-functional collaboration, business and financial acumen, analytical steward, fast learner, team-player, project management, and meeting facilitation skills, decisive, independent, motivated, and constantly looking for improvement opportunities for self and work items.
Education

4-Year degree in Information Technology, Business, or an equivalent level of knowledge through work experience in a related field required.

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