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Customer Service Representative II

2 months ago

Peoria, Arizona, United States City of Peoria Full time
{"title": "Customer Service Representative II", "description": "Job Summary

As a Customer Service Representative II with the City of Peoria, you will provide exceptional service to both internal and external customers by performing specialized clerical work and offering technical-level assistance for business license, public work requests, and utility billing over the phone, internet, or in person.

Key Responsibilities
  • Provide technical-level assistance to customers via phone, internet, or in person
  • Perform specialized clerical work to support business license, public work requests, and utility billing
  • Develop and maintain strong relationships with customers to ensure high levels of satisfaction
  • Stay up-to-date on policies, procedures, and regulations related to business license, public work requests, and utility billing
  • Collaborate with internal teams to resolve customer issues and improve overall service delivery
Requirements
  • High school diploma or equivalent required
  • 1-2 years of experience in a similar role, with a good working knowledge of common and uncommon techniques, methods, practices, procedures, use of forms, routines, etc.
  • Excellent verbal communication skills and ability to maintain composure under pressure
  • Strong problem-solving skills and ability to multitask
  • Knowledge of internal control and cashiering policies
About Peoria

The City of Peoria is a thriving community in the Northwest Valley that provides excellent municipal services to our residents. We are committed to maintaining the level of service to sustain and enhance the lives and culture of Peoria.

We are looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative II. If you are passionate about providing exceptional service and have a strong work ethic, we encourage you to apply.

", "lang_code": "en-US"}