Customer Service Representative

2 days ago


Peoria, Arizona, United States Orkin Full time
About Orkin

Orkin is a global leader in residential and commercial pest management services, providing accurate, comprehensive, and efficient solutions for over 120 years.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, ensuring their needs are met, and building long-term relationships.

Responsibilities
  • Field incoming customer requests, schedule service visits, and maintain efficient routes to reduce drive time for Orkin Pros.
  • Communicate with Service Technicians to meet customer requirements, ensuring seamless service delivery.
  • Proficiently navigate Windows-based and web-based systems to perform data entry and manage customer information.
  • Utilize strong listening skills and probing questions to identify customer concerns and evaluate their needs.
  • Employ effective communication skills to empathize with customers, resolve issues, and maintain overall satisfaction.
  • Perform outbound calls to customers regarding outstanding account balances and receive payments from past-due customers.
  • Work collaboratively within a team environment to achieve shared goals and objectives.
Benefits
  • Competitive earnings starting at $18/hour.
  • Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance.
  • 401(k) plan with company match, employee stock purchase plan.
  • Paid vacation, holidays, and sick leave.
  • Employee discounts, tuition reimbursement, and dependent scholarship awards.
  • Industry-leading, quality, comprehensive training program.
Requirements
  • High School Diploma or equivalent required.
  • Ability to obtain the appropriate pesticide license/certification if required (company-paid).
  • Ability to work independently in the field and interact with clients.
What We Offer

At Orkin, we value our employees and offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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