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Client Services Representative

2 months ago


Massachusetts, United States EXL Full time

Job Title: Service Specialist

Office Location: Hanover

ROLE OVERVIEW:

The Service Specialist plays a crucial role in delivering operational support within a prominent insurance organization. This position emphasizes a commitment to quality service and responsiveness to client needs.

KEY RESPONSIBILITIES:

  • Provide essential process support while ensuring adherence to turnaround time requirements.
  • Utilize various computer applications for data entry, policy assembly, and system navigation.
  • Demonstrate effective communication skills and problem-solving abilities to address client inquiries.
  • Participate in hands-on training to develop proficiency in multiple systems.

QUALIFICATIONS:

No formal degree or prior insurance experience is necessary. The ideal candidate will exhibit strong organizational skills, the ability to prioritize tasks, and a collaborative spirit. A positive attitude towards responsibilities and adaptability to changing business needs are essential.

This role requires a balance of teamwork and independent work in a dynamic environment, making it suitable for individuals who thrive under pressure while maintaining a strong work ethic.