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Automotive Service Director
2 months ago
Mall of Georgia Ford is seeking an experienced Automotive Service Director to lead our high-volume service department. As a key member of our team, you will be responsible for overseeing the entire service operation, ensuring exceptional customer satisfaction, and driving business growth.
Key Responsibilities- Oversee service advisors, technicians, and support staff to ensure efficient and professional service delivery.
- Monitor repair order progress and ensure timely completion of tasks.
- Lead and train staff to provide an exceptional customer service experience, focusing on sales and customer satisfaction.
- Ensure adequate follow-up on all service-related tasks and maintain a positive customer experience.
- Maintain a safe and clean workspace, adhering to industry standards and regulations.
- Delegate and direct service tasks to support staff, including advisors, valets, cashiers, and other key personnel.
- Train new employees on company procedures, including safety and work processes.
- Stay up-to-date on manufacturer standards, product knowledge, and consumer satisfaction objectives.
- Minimum 2 years of automotive service management experience.
- CDK and X-Time knowledge a plus.
- General and technical automotive knowledge.
- Exceptional service sales aptitude.
- Excellent customer service disposition.
- Outstanding communication skills.
- Team building skills.
- Ability to work a flexible schedule, including weekends, evenings, and holidays.
- Valid driver's license.
- Criminal background check and drug screen required.
- Competitive pay (commensurate with experience).
- Health insurance.
- Paid time off and holidays.
- 401K.
Mall of Georgia Ford is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, national origin, disability, or any other protected characteristic as outlined by federal, state, or local laws.
