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Executive Administrative Coordinator

2 months ago

Rochester, New York, United States SERVPRO Full time
Position Overview

Are you passionate about providing support and assistance in challenging environments?

Join our dedicated team at SERVPRO as an Executive Administrative Coordinator, where your contributions will make a significant impact daily. We are committed to our mission of restoring properties to their pre-damage condition.

We are looking for an individual who excels in communication, possesses strong analytical abilities, and is adept at managing multiple tasks simultaneously. If you are driven, possess outstanding interpersonal skills, and take pride in delivering exceptional service to both colleagues and clients, you may be the ideal candidate we seek.

As a valued member of our SERVPRO team, you will enjoy a competitive salary along with opportunities for professional growth and development.

Key Responsibilities

  • Manage incoming calls, engaging with clients and insurance representatives
  • Conduct thorough quality assessments of internal job files
  • Prepare and issue billing statements
  • Coordinate scheduling for crews and job assignments
  • Handle basic accounting tasks, including accounts payable and receivable
  • Perform various office administrative duties, including drafting emails and written communications
  • Execute precise and detailed data entry tasks
  • Provide support to other departments as required

Qualifications

  • Minimum of 2 years of experience in an administrative or office-related role
  • Familiarity with billing processes, quality assurance, and scheduling is advantageous
  • Experience in a service-oriented environment is preferred
  • Exhibit polite, confident, and exceptional customer service skills, including effective listening and questioning techniques
  • Demonstrate excellent organizational abilities and a keen attention to detail
  • Ability to thrive in a fast-paced, collaborative office setting
  • Proficient in Microsoft Office Suite (Outlook, Word, Excel)
  • Willingness to learn new software applications, including proprietary systems
  • High School Diploma or GED required
  • Must successfully pass a background check in accordance with applicable laws

Work Schedule

  • Full-time position, 40 hours per week, with occasional flexibility for overtime
  • Standard workweek: Monday through Friday

Employee Benefits

  • Competitive salary structure
  • Comprehensive benefits package
  • Opportunities for career advancement
  • Access to professional development resources