Customer Experience Specialist

6 days ago


Miami, United States Knitwell Group Full time
About Us

At Ann Taylor, we're dedicated to empowering women to feel confident and inspired in their daily lives. Our effortlessly polished styles are thoughtfully designed to go anywhere, from the office to special occasions. We're committed to providing women with everything they need to feel motivated and motivated as they navigate their multifaceted lives.

About the Role

As a Sales Associate, you'll be the ultimate brand ambassador. You'll create authentic connections with customers and guide their shopping journey by offering personalized styling recommendations. You'll help keep the store looking beautiful by ensuring merchandise is well-organized and in the right place on the sales floor, ready to impress customers. You'll collaborate with your team to create personalized customer experiences and support our always-inviting environment on the sales floor.

The Impact You Can Have

In this role, you'll have the opportunity to:
  1. Connect with customers and listen to their needs to create personalized customer experiences.
  2. Share product knowledge and recommendations to help style the customer.
  3. Use brand behaviors and personalized service to drive brand loyalty.
  4. Uphold the highest visual and operational standards while keeping the focus on the customer.
  5. Use technology to stay informed on company priorities and promotions and provide customers with a seamless omnichannel shopping experience by utilizing available tools.
  6. Partner with store leaders to achieve individual goals and daily expectations.
  7. Build productive relationships by sharing ideas and being helpful to others.
You'll Bring to the Role
  1. Sales Associate or customer-focused experience (preferred)
  2. Brings a hospitality mindset when engaging with customers
  3. Flexible availability - including evenings, weekends, and holidays
  4. Technology proficient and ability to operate a point-of-sale system
  5. Takes initiative in making thoughtful decisions
Benefits
  1. Merchandise discount across our brands: 50% off regular-priced merchandise at Ann Taylor and LOFT, plus you may also be eligible for discounts at other Knitwell Group brands
  2. Support for your individual development plus opportunity for growth within our family of brands
  3. A culture of giving back - opportunities to support our philanthropic partners that benefit local communities
  4. 401(k)


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