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Café Team Lead

2 months ago

Concord, New Hampshire, United States Bagel Works Full time
About Us

Bagel Works is a rapidly expanding regional chain of community-focused cafés, dedicated to delivering exceptional food quality and outstanding customer service. Our cafés are designed to reflect the unique character and needs of the communities we serve, with a commitment to sourcing healthy, local ingredients for our menu offerings.

Job Overview

We are seeking a highly motivated and experienced food service professional to join our management team as an Assistant Manager. This role will support the General Manager in all aspects of café operations, focusing on sales growth, customer satisfaction, and team development.

Key Responsibilities
  • Recruitment and Training: Recruit, hire, and train talented individuals to meet staffing needs, ensuring a high-performing team that delivers exceptional customer experiences.
  • Team Leadership: Train, mentor, and motivate Shift Leaders and other personnel to achieve sales growth, improve customer satisfaction, and enhance team morale.
  • Operational Support: Assist the General Manager in driving café profits, strengthening company culture, and improving food quality, customer service, and team member satisfaction.
  • Administrative Support: Provide administrative support to the General Manager, including office tasks and other duties as required.
Requirements
  • Passion for Customer Service: A genuine passion for delivering exceptional customer experiences and a commitment to the health and well-being of team members, customers, and communities.
  • Leadership Skills: Proven leadership skills, with the ability to inspire and motivate team members to achieve sales growth and improve customer satisfaction.
  • Operational Expertise: Strong operational expertise, with the ability to analyze data, identify areas for improvement, and implement effective solutions.
  • Communication Skills: Excellent communication skills, with the ability to effectively communicate with team members, customers, and stakeholders.
What We Offer
  • Competitive Compensation: A competitive salary and bonus structure, reflecting individual and team performance.
  • Benefits Package: A comprehensive benefits package, including medical, dental, and vision insurance, paid vacations, and performance-based bonuses.
  • Professional Development: Opportunities for professional growth and development, with a focus on leadership skills, operational expertise, and customer service excellence.