Team Lead

3 days ago

Concord, New Hampshire, United States Sam's Club Full time
Job Summary

We are seeking a highly skilled and experienced Team Lead to join our team at Sam's Club. As a Team Lead, you will be responsible for leading a team of associates in providing exceptional member service and ensuring a positive shopping experience for our members.

Key Responsibilities
  • Lead and manage a team of associates to achieve sales and customer service goals
  • Provide guidance and training to associates on member service approaches and techniques
  • Assist management with supervising associates and ensuring compliance with company policies and procedures
  • Communicate with members and provide information on membership types, programs, and benefits
  • Process memberships, upgrades, and credit accounts
  • Participate in sales and marketing events and complete marketing recaps and other required documentation
  • Ensure member service by acknowledging members and identifying their needs
  • Assist members with purchasing decisions and locate merchandise
  • Provide guidance and support to members regarding self-service technology
  • Handle claims and returns, zone the area, and arrange and organize merchandise
  • Complete accounting records, files, transactions, and other required documentation
  • Develop and implement processes and practices to meet business needs
  • Demonstrate and promote compliance with company policies, procedures, and standards of ethics and integrity
  • Lead and participate in teams by using and sharing resources, information, and tools
Requirements
  • 6 months retail experience including operating front-end equipment and 6 months customer service experience
  • Must be 18 years of age or older
  • Leading a front-end team and supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others
Benefits

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Our benefits include:

  • Health benefits including medical, vision, and dental coverage
  • Financial benefits including 401(k), stock purchase, and company-paid life insurance
  • Paid time off benefits including PTO, parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more

Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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