Customer Service Representative

2 days ago


West Springfield, Massachusetts, United States Staples Full time

As a Customer Service Representative at Staples, you will play a key role in ensuring exceptional customer experiences. In this position, you will be responsible for conducting all Full-Serve Shipping and Unpackaged Returns activities, including preparing packages for pick-up with third-party carriers and identifying customer needs for shipping. You will also explain different shipping options to customers and provide top-notch service to create a positive environment.

Responsibilities:
  • Conduct shipping and returns activities
  • Engage with customers to identify their needs
  • Explain shipping options
  • Provide excellent customer service

In this rewarding role, you will have the opportunity to work with a variety of customers, each with unique needs and preferences. Your ability to provide personalized service and resolve issues efficiently will make a significant impact on our customers' satisfaction.



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