Customer Service Representative

5 days ago


West Springfield, Massachusetts, United States BCI Acrylic Independent Dealers Full time

At BCI Acrylic Independent Dealers, we are seeking a skilled Customer Service Representative to join our team in West Springfield, MA. This is a fantastic opportunity for individuals who excel in customer-facing roles and possess excellent communication skills.

About the Company:

We have been serving customers for over 25 years, establishing ourselves as one of the fastest-growing brands in the acrylic bath remodeling industry. Our custom bath remodeling solutions provide homeowners with attractive, durable, and maintenance-free bathrooms that enrich their lives.

Job Summary:

The successful candidate will be responsible for delivering exceptional customer service through scripted pitches, adjusting to meet individual homeowner needs, handling questions and objections, and obtaining essential information. They will also receive appointments over the phone, input details into the computer system, confirm appointments with canvassers or sales representatives, issue appointments for reps to meet prospective homeowners, perform quality control phone calls, and update lead information.

Responsibilities:

  • Deliver scripted pitch to homeowners
  • Adjust scripted pitch to meet specific homeowner needs
  • Handle homeowner's questions and objections
  • Obtain homeowners' information including names, addresses, phone numbers, etc.
  • Receive appointments over the telephone
  • Input appointment details into the computer system
  • Confirm appointments placed with canvassers or sales representatives
  • Issue appointments for reps to meet prospective homeowners
  • Quality control phone calls
  • Answer telephone calls from potential homeowners responding to advertisements
  • Contact homeowners to follow up on initial interaction


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