Hotel Guest Service Representative
1 day ago
About the Role
We are seeking a highly skilled and enthusiastic Hotel Guest Service Agent to join our team at the Fairfield Inn in King of Prussia, PA. As the face of our hotel, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is memorable and enjoyable.
Key Responsibilities
- Provide warm and welcoming service to guests, responding to their needs and resolving any issues promptly.
- Be knowledgeable about the local area, including restaurants, entertainment, and sporting events, and share this information with guests.
- Handle cash and credit transactions accurately and efficiently, using our property management systems to manage guest accounts.
- Work collaboratively with the hotel team to ensure seamless service delivery and maintain a positive and respectful work environment.
Requirements
To be successful in this role, you will need:
A high school diploma or equivalent.Previous customer service experience, preferably in a hotel or hospitality setting.Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.Ability to work flexible hours, including nights, weekends, and holidays.What We Offer
In return for your hard work and dedication, we offer:
A competitive salary and benefits package.Opportunities for career growth and professional development.A fun and dynamic work environment with a team of like-minded individuals.How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you
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