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Guest Service Ambassador

2 months ago

King of Prussia, Pennsylvania, United States Lodgeworks Full time
Job Overview

We are seeking a skilled Guest Service Representative to join our team at Hyatt House Philadelphia/King of Prussia. As a brand ambassador, you will be the first point of contact for our guests, providing exceptional service and ensuring their stay is memorable.

Key Responsibilities
  • Check guests in and out efficiently, ensuring a personalized experience.
  • Welcome and register guests, explaining hotel amenities and services.
  • Demonstrate in-depth knowledge of hotel information, including room categories, rates, packages, and local attractions.
  • Maintain regular attendance and adhere to LodgeWorks' standards for safe and efficient hotel operations.
  • Take hotel reservations accurately and respond promptly to guest inquiries.
  • Ensure all calls are answered in a courteous and professional manner.
  • Work collaboratively with colleagues and supervisors to achieve exceptional guest satisfaction.
Requirements
  • A team player with a passion for hospitality and excellent communication skills.
  • Ability to prioritize tasks, work efficiently, and maintain a high level of productivity.
  • Strong problem-solving skills and a willingness to learn and adapt.
  • Ability to lift up to 60 pounds and stand for extended periods.
  • Previous experience in hospitality or a related field is a plus.
Benefits
  • Competitive wages and benefits package, including PTO, health insurance, and 401(k) matching.
  • Hotel and restaurant discounts at select LodgeWorks properties.
  • Opportunities for professional growth and development.

LodgeWorks is an equal opportunity employer and values diversity in the workplace. We are committed to providing a safe and inclusive environment for all employees and guests.