Customer Training Program Manager
1 week ago
At Virtuous, we are committed to inspiring global generosity by helping nonprofits build better relationships with their donors.
We offer a modern software platform that provides mid-sized charities with elegant tools for fundraising, marketing, volunteerism, and online giving.
This role is responsible for leading our Training Specialists who facilitate live, virtual (and occasionally onsite) training sessions and webinars for new and existing customers, delivering other professional services as needed, and contributing to training content.
The ideal candidate will have experience managing a team with direct reports, instructional design, education, training, consulting or related field. They must also have the ability to collaborate effectively with cross-functional teams, ensuring seamless communication and a unified customer-centric approach.
We offer a competitive salary of $120,000 - $150,000 per year, depending on location and experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, and unlimited paid time off.
This position requires strong organizational, presentation, and communication skills, including verbal, written, and visual. The ideal candidate will also have an ongoing curiosity to learn about our products, our customers, and the nonprofit sector.
Responsibilities include:
- Managing and ensuring optimal balance of training and other professional service assignments
- Coordinating training webinar calendar and ensuring each event is appropriately staffed
- Maintaining and optimizing software tools for the team, including ChurnZero reportings, Rocketlane, Notion, Calendly, Zoom, and Miro
We are looking for a talented individual who can lead our Training Specialists and contribute to the development of our training program.
Virtuous is a dynamic and fast-paced environment, and this role will require someone who can quickly adapt, prioritize tasks, and manage multiple responsibilities.
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Customer Training Program Manager
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