Customer Experience Manager Lead

3 days ago

Phoenix, Arizona, United States Kroger Full time
About Customer Experience Manager Lead

Fry's Food Stores, a part of The Kroger Company, is seeking an experienced Customer Experience Manager Lead to join our team in Arizona. This role offers a unique opportunity to make a lasting impact on customer satisfaction and drive business growth.

As a Customer Experience Manager Lead, you will be responsible for creating an outstanding customer experience through exceptional service, ensuring a safe and clean environment, and achieving sales and profit goals established for the department. You will also direct, support, and supervise all functions, duties, and activities for the Drug GM department.

Main Responsibilities:

  • Promote trust and respect among associates, communicating company, department, and job-specific information effectively.
  • Establish performance goals and empower associates to meet or exceed targets, developing scheduling to manage customer volume throughout hours of operation.
  • Train and develop associates on their job and participate in the performance appraisal process, adhering to all local, state, and federal laws, and company guidelines.
  • Create an environment that allows customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
  • Gain and maintain knowledge of products sold within the department and respond to questions and make suggestions about products.
  • Offer product samples to help customers discover new items or products, inform customers of Drug GM specials, and display a positive attitude.
  • Develop and implement a department business plan to achieve desired results by collaborating with store management and associates.
  • Understand the store's layout and be able to locate products, inform and educate department associates about current, upcoming, and special in-store promotions.
  • Prepare and submit seasonal critiques for the sales and merchandising supervisor, implement the period promotional plan for the department, and stay current with present, future, seasonal, and special ads.
  • Monitor and control expenses for the department, assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports.
  • Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory, schedule daily, weekly, and monthly price changes by updating shelf tags and promotional signs.
  • Plan, organize, and supervise the inventory process, train department associates on inventory/stocking and Computer Assisted Ordering.
  • Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
  • Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager if items need repair.
  • Notify management of customer or employee accidents, report all safety risks, or issues, and illegal activity, including robbery, theft, or fraud.
  • Ability to work cooperatively in a high-paced and sometimes stressful environment, manage conflict in a reasonable, non-confrontational, and cooperative manner, act with honesty and integrity regarding customer and business information.
  • Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults, and must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements:

  • Minimum: Effective communication skills, knowledge of basic math, ability to handle stressful situations.
  • Desired: High school education or equivalent preferred, management experience preferred, Drug GM experience, retail experience, second language: speaking, reading, and/or writing.

Salary: $60,000 - $80,000 per year, depending on experience.

About Us: Based in Arizona, Fry's Food Stores merged with The Kroger Company in 1983. Today, we're proudly serving Fry's customers in over 120 stores throughout Arizona. As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit.

  • Customer Experience Manager

    6 days ago

    Phoenix, Arizona, United States WW Williams Full time

    Job SummaryWe are seeking an experienced Customer Experience Manager to lead our service department team. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the service department, ensuring excellent customer satisfaction, and driving business growth.

  • Customer Onboarding Experience Lead

    7 days ago

    Phoenix, Arizona, United States B2Gnow (3520200) Full time

    Job SummaryWe are seeking a highly skilled Customer Onboarding Experience Lead to join our team at B2Gnow. This is a full-time position, Monday-Friday business hours.

  • Customer Service Manager Lead

    1 week ago

    Phoenix, Arizona, United States Crossings Store (35th Ave & Southern) Full time

    We are seeking a Customer Service Manager Lead to join our Crossings Store team in Phoenix, Arizona. This role offers a competitive salary of $55,000 per year, making it an attractive opportunity for professionals looking to advance their careers.About the RoleAs a Customer Service Manager Lead, you will be responsible for overseeing the day-to-day...

  • Customer Experience Liaison

    7 days ago

    Phoenix, Arizona, United States PRO EM National Event Services Full time

    About the RoleWe are seeking a highly skilled Customer Experience Liaison to join our team at PRO EM National Event Services. This role offers an exciting opportunity to work in a fast-paced environment and make a significant impact on our customers' experiences.Job SummaryThe Customer Experience Liaison represents the company at the highest level of...

  • Customer Experience Director

    3 days ago

    Phoenix, Arizona, United States AiRCare Health Full time

    About AiRCare HealthAiRCare Health is a mission-driven organization transforming healthcare by empowering individuals to prioritize emotional well-being.Job Summary:We are seeking a seasoned Customer Experience Director to lead our multi-disciplinary team in delivering exceptional support and exceeding client enrollment goals.Key Responsibilities:Team...

  • Customer Experience Representative

    5 days ago

    Phoenix, Arizona, United States Curaleaf Full time

    Discover a rewarding career at Curaleaf, where you'll have the opportunity to make a meaningful impact and drive growth in our rapidly expanding industry.About UsCuraleaf is a leading international provider of consumer products in cannabis, with a mission to enhance lives by cultivating, sharing, and celebrating the power of the plant.Job OverviewWe're...

  • Leading Operations Strategist to Drive Customer Experience Excellence

    7 days ago

    Phoenix, Arizona, United States Jerry Full time

    Job OverviewWe are seeking a seasoned Senior Manager, CX Operations & Strategy to spearhead our customer experience transformation. Reporting to our VP, Insurance Operations, you will oversee our onshore & offshore teams, optimize workflows, and leverage automation to elevate our customer satisfaction and operational efficiency.About JerryJerry is America's...

  • Lead Bar Operations Manager

    1 week ago

    Phoenix, Arizona, United States Aramark Full time

    Job SummaryWe are seeking a highly motivated and experienced Lead Bar Operations Manager to join our team at the Phoenix Convention Center.About the RoleThis is a dynamic opportunity for an individual who is passionate about delivering exceptional customer experiences and leading high-performing teams in a fast-paced environment.As the Lead Bar Operations...

  • Customer Experience Ambassador

    7 days ago

    Phoenix, Arizona, United States Nothing Bundt Cakes - Phoenix-Ahwatukee Full time

    About Nothing Bundt Cakes - Phoenix-AhwatukeeWe are a leading bakery and dessert shop, serving high-quality cakes and pastries to our customers. Our team is dedicated to providing exceptional customer service and ensuring that every guest leaves with a smile on their face.

  • Customer Experience Representative

    1 week ago

    Phoenix, Arizona, United States Brighter Logistics Full time

    Overview:We are looking for a highly motivated and organized individual to be the face of our office. As a Customer Experience Representative, you will play a vital role in ensuring our customers have an exceptional experience with our company.Main Responsibilities:- Welcoming and assisting visitors to create a positive first impression- Managing and...

  • Customer Experience Ambassador

    1 week ago

    Phoenix, Arizona, United States Savers | Value Village Full time

    About UsSavers is a leading thrift operator with over 300 stores and 22,000 team members. We champion reuse and inspire a future where secondhand is second nature. Job DescriptionWe are seeking a highly motivated individual to join our team as a Sales Floor Associate. This role involves creating an awesome experience for customers, donors, and team members...

  • Customer Experience Specialist

    1 week ago

    Phoenix, Arizona, United States AlienVault Full time

    About UsWe are a leading provider of wireless communication services, committed to delivering exceptional customer experiences. Our team of experienced professionals is dedicated to helping customers find the right solutions for their needs.Job RequirementsTo succeed in this role, you will need to be highly motivated and enthusiastic about selling our...

  • Customer Experience Specialist

    7 days ago

    Phoenix, Arizona, United States Ulta Beauty Full time

    Are you passionate about delivering exceptional customer experiences? Ulta Beauty is seeking a skilled and motivated Customer Experience Specialist to join our team. About the Role:We are looking for a highly effective individual who can make a lasting impression on our guests. As a key member of our store team, you will be responsible for creating a...

  • Experience Strategist

    7 days ago

    Phoenix, Arizona, United States RPM Living Full time

    We are seeking an Experience Strategist - Voice of the Customer to join our team at RPM Living. This is a unique opportunity to shape your future and contribute to dynamic growth in a people-first culture.About the RoleThe Experience Strategist - Voice of the Customer will be responsible for uncovering learnings within our end-to-end Voice of the Customer...

  • Customer Experience Arborist and Business Development Manager

    5 days ago

    Phoenix, Arizona, United States Trees For Needs Inc Full time

    Job SummaryWe are seeking a highly skilled and experienced Arborist/Estimator to join our team at Trees For Needs Inc. in north Phoenix. As a Customer Experience Arborist and Business Development Manager, you will be responsible for providing exceptional customer service, developing and executing comprehensive plans for clients, and driving business growth...

  • Customer Experience Associate

    2 days ago

    Phoenix, Arizona, United States Wendy's Full time

    Job OverviewWe are seeking a motivated and enthusiastic Customer Experience Associate to join our team at Wendy's. As a key member of our crew, you will play a vital role in delivering exceptional customer experiences and ensuring the highest quality food is served in a fast, friendly, and clean environment.

  • Customer Experience Center Leadership Role in Arizona

    5 days ago

    Phoenix, Arizona, United States Pinnacle West Capital Corporation Full time

    Job OverviewIn this exciting Customer Experience Center leadership role with Pinnacle West Capital Corporation, you will be responsible for driving customer satisfaction and delivering exceptional service to our customers. Based in Arizona, this is a unique opportunity to work in a dynamic environment that values creativity, teamwork, and continuous...

  • Customer Experience Advocate

    7 days ago

    Phoenix, Arizona, United States Burlington Stores Full time

    Job OverviewWe are seeking a highly skilled Store Associate to join our team at Burlington Stores, Inc. as a Retail Security Specialist. In this role, you will be responsible for monitoring store entrances and exits to prevent theft and creating a safe shopping environment.You will also provide excellent customer service, respond to customer inquiries, and...

  • Front Desk Operations Manager

    6 days ago

    Phoenix, Arizona, United States Hampton Inn Phoenix Anthem Full time

    Job SummaryThe Front Desk Operations Manager - Customer Experience Specialist is responsible for ensuring exceptional guest experiences at Hampton Inn Phoenix Anthem. This role involves managing the front desk team, addressing guest concerns, and maintaining room inventory levels.About Hampton Inn Phoenix AnthemWe are a reputable hotel chain committed to...

  • Customer Experience Ambassador

    7 days ago

    Phoenix, Arizona, United States 2016 CupBop Block 23 Phoenix Full time

    Job OverviewWe are seeking a highly motivated and enthusiastic team member to join our Cupbop team in Phoenix. As a Superstar, you will be responsible for delivering exceptional customer experiences and contributing to the growth and success of our dynamic and fast-paced environment.Key ResponsibilitiesWelcome customers with a warm smile and provide...