FX HedgePool Client Success Specialist

3 days ago


New York, New York, United States LMAX Group Full time

Are you passionate about delivering exceptional client experiences? Do you have expertise in currency trading and operations?

About the Company:

LMAX Group is a global financial technology company that operates multiple institutional execution venues for FX and digital assets trading. Our mission is to create a level playing field for all participants in the world's biggest financial markets.

About the Role:

We are seeking a skilled FX HedgePool Client Success Specialist to join our team in New York. As a key member of our team, you will be responsible for supporting our clients and driving operational excellence in a fast-paced environment.

Key Responsibilities:

  • Client Operations & Support: Oversee daily operation of currency transactions over FX HedgePool's platform, ensuring seamless execution for members.
  • Interact daily with buyside members, bank trading desks, and prime brokers to maximize volumes and efficiency of FX HedgePool matching and other transactions.
  • Primary Liaison: Serve as the primary interface between clients and FX HedgePool's Product teams, ensuring alignment between operational needs and tech solutions.
  • Client Onboarding: Manage end-to-end onboarding process for new members, ensuring compliance with regulatory requirements and creating a smooth experience.
  • Project Leadership & Support: Collaborate with Product teams, Systems teams, and other areas on key projects, such as product development initiatives, translating regulatory requirements into efficient operating processes, and enhancing IT systems and managing security protocols.
  • Analytics & Process Improvement: Utilize analytical skills to complete complex data analysis, identify patterns, and propose improvements. Collaborate with clients and internal teams to drive efficiency in daily operations.
  • Documentation & Compliance: Ensure accurate and timely management of documentation related to financial institutions, supporting audits and regulatory reviews.

Requirements:

We are looking for a candidate with strong background in supporting currency trading desks, specifically with experience booking and settling swap transactions for multi-account, buyside entities. Proven experience in leading or supporting complex projects, ideally involving product development, technology, legal, and/or compliance teams is highly desirable.

What We Offer:

  • An opportunity to work with a high-growth, innovative team in the heart of the financial technology sector.
  • The chance to impact market structure improvements and work on high-impact projects.
  • Competitive salary and benefits, along with opportunities for career advancement within LMAX Group.


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